MSP Systems Engineer

MSP Hire•Beaverton, OR

6d•$125,000 - $145,000•Hybrid

About The Position

Heroic Technologies is seeking an MSP Systems Engineer to serve as the senior technical authority for our managed services organization. As Heroic continues to scale, we are establishing a dedicated technical leadership role responsible for engineering standards, platform architecture, and advanced technical escalation within the service organization. This role is a key part of our long-term operating model and reflects our commitment to building a service organization with strong operational leadership alongside strong engineering leadership. The Systems Engineer works in partnership with the Service Manager to ensure both operational excellence and sound technical architecture. The Service Manager oversees ticket workflows, SLAs, technician accountability, and client communication, while the Systems Engineer handles architecture, engineering standards, escalations, and team development. This role is not primarily a ticket-based position. It is focused on engineering systems, platform architecture, and long-term service scalability.

Requirements

8+ years in systems engineering, infrastructure engineering, or similar roles
5+ years in managed services environments strongly preferred
Strong experience with Microsoft 365, Azure / Entra ID, and identity architecture
Advanced troubleshooting across networking, cloud services, and infrastructure
Experience designing standardized environments across multiple client environments
Strong automation and scripting experience (PowerShell preferred)
Experience mentoring engineers and improving team capability
Microsoft certifications such as MS-102 or equivalent
CompTIA Security+/Network+ or equivalent
Vendor certifications across networking, cloud, or security platforms
Equivalent real-world experience may substitute for formal certifications.