MSP Program Specialist

Jackson Healthcare

3d • Hybrid

About The Position

At Jackson Healthcare, our mission — to improve the delivery of patient care and the lives of everyone we touch — is central to both doing good business and serving the greater good. Our Values Our mission and corporate values of Others First, Wisdom, and Growth serve as our “true north.” They guide our strategy, hiring practices, and philanthropic efforts — and are central to our culture and at the core of everything we do. Strengthen partnerships. Streamline operations. Drive success. Jackson Therapy Partners is seeking a detail-oriented and relationship-driven MSP Program Specialist to join our growing team. In this critical role, you’ll help enhance support for our Managed Service Provider (MSP) clients by optimizing supplier management and ensuring operational excellence. As the MSP Program Specialist, you’ll manage day-to-day coordination, compliance, and reporting functions—freeing up our Account Management team to focus on strategic growth and client engagement. This is an exciting opportunity to make a meaningful impact in a fast-paced, mission-driven organization that supports healthcare facilities nationwide.

Requirements

• Bachelor’s degree or equivalent experience required
• 6+ years of experience in supplier management, preferably within an MSP environment
• Strong understanding of vendor management systems (VMS) and supplier operations
• Excellent communication and relationship-building skills
• High attention to detail and accuracy in documentation and reporting
• Ability to manage multiple priorities in a fast-paced environment
• Proactive, solutions-oriented, and aligned with our core values: Others First, Wisdom, and Growth

Responsibilities

• Requisition & Data Management Enter and audit all open requisitions in Vendor Management Systems (VMS) to ensure accuracy and completeness. Track and report on key MSP metrics, including submittals, interview rates, offers, backouts, and total network billable performance.
• Supplier Relationship Management Serve as the primary point of contact for supplier partners regarding policies, procedures, and operational support. Organize and facilitate regular supplier calls and performance reviews. Provide feedback on submittals, onboarding issues, and performance to strengthen supplier relationships. Manage onboarding of new suppliers, including tracking contracts, W-9s, COIs, training materials, and documentation. Maintain an updated supplier database, monitor credential compliance, and manage supplier coverage needs. Oversee sub-vendor credentialing and compliance to ensure clinicians meet onboarding and assignment requirements. Track and manage expiring credentials for clinicians on assignment to maintain uninterrupted coverage.
• Collaboration & Continuous Improvement Partner closely with Account Managers, Credentialing, and Compliance teams to ensure smooth program operations. Attend internal and client meetings, conferences, and events as needed. Identify process improvements and contribute to the ongoing optimization of MSP operations and supplier performance.

Benefits

• Hybrid work flexibility after training and onboarding
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) with company match
• Generous PTO and paid holidays
• Quarterly incentives and recognition programs
• Career growth opportunities within the Jackson Healthcare family of companies
• Volunteer and community involvement programs that make a difference locally and nationally
• A culture built on respect, teamwork, and continual improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees