MSP Operations College Interns (Part-Time)

Aspen Fiber Networks•Houston, TX

About The Position

Aspen Fiber Networks, a leading information technology solutions provider, is pleased to offer a part-time internship opportunity for currently enrolled college students interested in gaining exposure to the internal operations of a Managed Service Provider (MSP). As an MSP Operations College Intern, you will support the internal operations team through documentation, research, and process support activities, while learning how MSP organizations structure workflows, manage service delivery, and maintain operational efficiency. This role is educational and supportive in nature and is designed to complement academic coursework. This internship provides an opportunity to observe and learn how managed IT services are delivered in a real-world business environment, without independent responsibility for client systems or service outcomes. This internship is intended as a learning experience and does not involve independent troubleshooting, client support, or responsibility for production network systems.

Requirements

Currently enrolled in an accredited college or university pursuing an associate’s or bachelor’s degree (IT, computer science, business, operations, or a related field)
Demonstrated interest in operations, technology, or business processes
Strong written and verbal communication skills for internal collaboration
Ability to learn quickly and adapt to new tools and processes in a supervised environment
Proficiency with Microsoft Office or similar productivity tools (Word, Excel, Outlook)
Strong organizational skills and attention to detail
Self-motivated with the ability to contribute effectively to team-based projects
Availability to work part-time hours during the academic semester
Proof of current enrollment may be required at the time of hire.

Responsibilities

Assist with internal MSP operations activities, including documentation and administrative support
Help manage inventory records, asset tracking, and equipment documentation
Support internal projects focused on process improvement, organization, and efficiency
Assist in maintaining accurate records, procedures, and internal knowledge base materials
Conduct research and data gathering related to tools, technologies, and operational workflows
Shadow and observe senior team members to learn MSP processes and service workflows
Collaborate with internal team members on non-production operational tasks and initiatives

Benefits

Structured mentorship and guidance from experienced team members
Exposure to real-world MSP operations, workflows, and service models
Flexible scheduling to accommodate academic commitments and exam periods
Opportunity to shadow professionals across technical and operational teams
Resume and LinkedIn profile review at the conclusion of the internship
End-of-term performance feedback and career guidance session
Letter of recommendation upon successful completion of the internship
Certificate of internship completion
Access to internal documentation, tools, and knowledge bases for learning purposes
Support for academic credit or school-required internship documentation (if applicable)
Inclusion in team meetings for learning and professional exposure
Opportunity to be considered for extended part-time employment while enrolled in school, subject to performance and business needs