MSP Helpdesk Technician
About The Position
You are an experienced Helpdesk Support Professional with 1-3 years of helpdesk technician experience. You enjoy interacting with clients to solve their IT problems and issues, and working in a collaborative team environment. The work, conducted from the business office, requires communication with clients, so excellent communication skills are necessary. Previous experience in a similar client relationship is also required. Our clients will rely on your cool and calm demeanor, combined with extensive knowledge of all aspects of technology, which is a critical requirement.
Requirements
- Enjoy working in a team environment and communicating effectively
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener, and customer care
- Technical Awareness: able to match resources to technical issues and consult clients on solutions for their business
- Diagnostic skills for technical issues
- IT Certifications: Microsoft 365 Fundamentals, CompTIA A+
- Associate's/Bachelor's Degree in IT or related field
- Knowledge of the full stack of Microsoft desktop and server applications, as well as Office 365
- Experience working with Office 365, Active Directory, and DNS
- Experience with Mac devices
- Knowledge of applications in the AEC field, such as AutoCAD and Revit
Responsibilities
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Troubleshooting workstations, networks, and servers
- Manage and support disaster recovery and business continuity solutions
- Technical support of networking equipment: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- Maintain documentation for hardware, applications, and SOPs
- Communication with Clients to keep them informed of incident progress, and notification of impending changes
Benefits
- Very competitive compensation package
- Collaborative team environment
- Career Growth with an active mentorship program to help guide your advancement as an IT Professional
- Health, dental, vision, sick and vacation leave, cell phone reimbursement, gym membership, and more
- 401(k) with a generous employer match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
