MSP Help Desk Analyst

Intermax Networks • Coeur d'Alene, ID

7h • Remote

About The Position

We are seeking an entry level individual with strong customer service skills and an aptitude for technology to join our MSP Help Desk team. As a member of the MSP Help Desk, you will be responsible for resolving IT issues for Intermax clients remotely, and performing routine maintenance such as monitoring and updating windows patches, server and desktop backups, and performing basic upgrades of customer equipment.

Requirements

• Ability to build rapport with clients.
• Enjoy communicating with people about IT.
• Strong written and verbal communication skills.
• Strong troubleshooting and critical thinking skills.
• Possess the ability to communicate technical concepts to a wide variety of clients.
• Ability to stay positive when dealing with frustrated or frustrating people.
• Willingness to embrace change.

Nice To Haves

• Associates degree in Computer Science, Information Technology (IT), or equivalent experience is a plus.
• Microsoft or other technical certifications are a plus.

Responsibilities

• Provide professional, friendly technical support.
• Respond to, diagnose, and resolve or escalate requests for assistance, and follow-up on end-user issues to ensure customer satisfaction.
• Create timely and accurate documentation of end-user interactions.
• Create timely and accurate documentation of issue escalations.
• Monitor, troubleshoot, and resolve issues with windows patch deployments.
• Monitor, troubleshoot, and resolve issues with customer backup systems.
• Perform basic upgrades of customer equipment.
• Create timely and accurate documentation for tasks performed.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees