Help Desk Analyst

Scientific Research Corporation•North Charleston, SC

About The Position

Naval Information Warfare Center (NIWC) Atlantic and Scientific Research Corporation (SRC) are teaming together to provide systems engineering, software engineering, logistics, technical, and management support services to multiple program sponsors for 50+ Command, Control, Communications, Computers, Cyber Defense, Combat Systems, Intelligence, Surveillance, and Reconnaissance (C6ISR) systems. Members of the C4I Service Desk team will provide system design support, operational support, full life cycle support, and repeated examination of support requirements throughout the service life the systems. Providing ship's force with system familiarity training, to include references for installing software, performing routine maintenance and troubleshooting GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF system during post-installation procedures and turnover schedule Managing and providing system engineering services for GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF implementation, maintenance, and site support, including installation and system upgrade support for the system Providing troubleshooting assistance, create trouble tickets for required system(s), and reaching out to third parties to work cohesively throughout the scope of ongoing issues for GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF FILLING THIS POSITION IS CONTINGENT UPON FUNDING #LI-AM1

Requirements

Shift work - Must be available to work Monday-Friday on either the second shift (2:45 PM - 10:45 PM) or the third shift (5:45 PM - 1:45 AM)
Active Secret Clearance at start of position
CompTIA Security+
Experience providing system engineering services for GCCS-M to include implementation, maintenance, and site support
Excellent communication skills via email, chats, and phone
Two or more years of experience with at least 1 of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)
This role includes a weekend and holiday duty rotation, occurring approximately every 5 weeks

Nice To Haves

Experience with ITSM or Helix ticketing system to document Tier 2 help-desk issues
2-5 years of experience with one of the following: Unix OS (Solaris 11), RedHat Certified Systems Administrator, Microsoft Certifications (Server 2008/2012, Active Directory, Configuring Windows 7/10)
2-5 years of experience analyzing and providing GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF system engineering services to include troubleshooting and documentation of issues

Responsibilities

Providing ship's force with system familiarity training, to include references for installing software, performing routine maintenance and troubleshooting GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF system during post-installation procedures and turnover schedule
Managing and providing system engineering services for GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF implementation, maintenance, and site support, including installation and system upgrade support for the system
Providing troubleshooting assistance, create trouble tickets for required system(s), and reaching out to third parties to work cohesively throughout the scope of ongoing issues for GCCS-M AFLOAT/ASHORE, JADOCS, TBMCS, NAOC2/NTCSS, MFOM, MTC2, and/or LMMT USAF

Benefits

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more.

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