MSP Account Manager

Atrium Staffing • Boston, MA

331d

About The Position

Atrium partners with leading pharmaceutical clients throughout the Northeast. We are looking for a passionate and self-motivated MSP Account Manager who is excited to grow their career by playing a key role in how our client manages their temporary workforce and hiring initiatives. As the MSP Account Manager, you will play an essential part in bringing top talent into our client's organization. In this role, you will provide personalized service and will operate as an extension of the client's Talent Acquisition Team while acting as the main point of contact for Client Managers, Staffing Suppliers, Temporary Resources, and Atrium. The MSP Account Manager will manage all aspects of the client's contingent workforce, including business relationship development, oversight of the full temporary worker requisition lifecycle (recruitment, selection, and day-to-day support of management), enforce risk mitigation by way of Manager education and ensuring Program adoption through training and strategic meetings with Client Managers, Stakeholders, and Business Partners. A qualified candidate for the MSP Account Manager role must be excellent at building relationships while remaining organized and offer excellent multi-tasking and superior written/verbal skills to ensure time management and partnership as an on-site/offsite Program team.

Requirements

• 3+ years of experience in an MSP setting.
• Knowledge of HR, Staffing, MSP, VMS, employment law, and worker classifications.
• Ability to work both independently and in a team environment.
• Excellent communication skills.

Responsibilities

• Serve as the primary point of Program escalation.
• Understand the detailed nuances of the MSP service offerings and operational procedures.
• Establish and maintain a professional working relationship with client contacts.
• Work closely with various Atrium and client stakeholders and Staffing Suppliers.
• Participate in client calls related to various Program engagement requests.
• Build and maintain pipelines of candidates within the client's applicant tracking system.
• Manage requisitions for Temporary/Temp to Perm assignments.
• Communicate with Staffing Suppliers to review Client requisitions.
• Become familiar with state-specific payroll laws and worker classifications.
• Address and resolve any service or invoice-related concerns.
• Prepare the delivery of Client reporting.
• Troubleshoot Client, Staffing Supplier, and Temporary Resource escalations.
• Survey all users for program satisfaction and review results.
• Develop and present client training and education materials.
• Complete training for all new Program users.
• Oversee and maximize the use of VMS technology.
• Train Client and Supplier users to use the VMS tool.
• Provide ongoing support to the client and supplier on the VMS tool.
• Provide VMS administration.

Benefits

• Atrium Care Package available, upon eligibility.
• PTO.
• Health benefits.
• Health savings account.
• Flexible spending accounts.
• Pet insurance.
• Paid holidays.
• 401k.
• Commuter benefits program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees