[MSO] ServiceNow Solution Architect
About The Position
Project – the aim you’ll have You will join an international project focused on building a new ServiceNow platform from scratch and redefining IT service management processes across the organization. This is not a standard configuration role. You will shape the target architecture, design processes end-to-end, and ensure alignment between business needs and the ServiceNow platform capabilities. Position – how you’ll contribute Design the target ServiceNow architecture with a strong focus on ITSM Lead the definition and redesign of IT processes (Incident, Problem, Change, Request, CMDB, etc.) Translate business requirements into scalable ServiceNow solutions Act as a bridge between business stakeholders and engineering teams Ensure alignment with best practices and ServiceNow standards Support implementation teams during delivery and validate solution quality Contribute to governance, roadmap, and long-term platform evolution
Requirements
- Strong experience as Solution Architect or Senior Consultant in ServiceNow
- Deep knowledge of ITSM processes and frameworks (ITIL)
- Hands-on experience with ServiceNow ITSM module
- Experience in designing or implementing ServiceNow platforms end-to-end
- Ability to work with stakeholders and translate business needs into architecture
- Very good English (client-facing role)
- Experience working with international clients
Nice To Haves
- Experience with additional ServiceNow modules (ITOM, ITBM, SecOps)
- ServiceNow certifications (CSA, CIS-ITSM or higher)
- Experience in large-scale transformations or platform rebuilds
Responsibilities
- Design the target ServiceNow architecture with a strong focus on ITSM
- Lead the definition and redesign of IT processes (Incident, Problem, Change, Request, CMDB, etc.)
- Translate business requirements into scalable ServiceNow solutions
- Act as a bridge between business stakeholders and engineering teams
- Ensure alignment with best practices and ServiceNow standards
- Support implementation teams during delivery and validate solution quality
- Contribute to governance, roadmap, and long-term platform evolution
Benefits
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
