MSC Core Engineer III

ePlus inc.

9d•$110,000 - $150,000

About The Position

As a Managed Services Center (MSC) Tier III Core Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback.

Requirements

Active Cisco CCNP Service Provider certification required
5+ years of experience in service provider role with knowledge of optics
Firm understanding of Juniper as it relates to the service provider field
Adept at using NCS (Cisco, Juniper, and otherwise)
Proven history of troubleshooting complex network issues
Familiarity with VRF technology
Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
Experience working with ASRs
Background in current monitoring and management tools such as ServiceNOW
Proficient in the use of Office 360 products such as Outlook, Word, and Excel

Responsibilities

Perform network/systems support in a Managed Services Center
Troubleshoot, isolate and diagnose common problems
Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
Follow- through until issues are resolved
Maintain current, high-level technical skills in your field of expertise
Effectively communicate with both customers and other internal staff
Thoroughly document troubleshoot and resolve incidents within ticketing system
Strong attention-to-detail
Work in a team environment with the ability to function independently
Participate in on-call
Manage projects, as assigned
Ability to multi-task
Exceptional customer-focused and results-oriented attitude
Excellent written and verbal communications skills
Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
Other tasks as necessary

Benefits

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.

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