MSC Core Engineer III
About The Position
As a Managed Services Center (MSC) Tier III Core Engineer, you will provide ePlus’ MSC and clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide critical performance improvement feedback. YOUR IMPACT The essential functions of this position include: Perform network/systems support in a Managed Services Center Troubleshoot, isolate and diagnose common problems Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution Follow- through until issues are resolved Maintain current, high-level technical skills in your field of expertise Effectively communicate with both customers and other internal staff Thoroughly document troubleshoot and resolve incidents within ticketing system Strong attention-to-detail Work in a team environment with the ability to function independently Participate in on-call Manage projects, as assigned Ability to multi-task Exceptional customer-focused and results-oriented attitude Excellent written and verbal communications skills Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team Other tasks as necessary
Requirements
- Active Cisco CCNP Service Provider certification required
- 5+ years of experience in service provider role with knowledge of optics
- Firm understanding of Juniper as it relates to the service provider field
- Adept at using NCS (Cisco, Juniper, and otherwise)
- Proven history of troubleshooting complex network issues
- Familiarity with VRF technology
- Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
- Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
- Experience working with ASRs
- Background in current monitoring and management tools such as ServiceNOW
- Proficient in the use of Office 360 products such as Outlook, Word, and Excel
Responsibilities
- Perform network/systems support in a Managed Services Center
- Troubleshoot, isolate and diagnose common problems
- Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
- Follow- through until issues are resolved
- Maintain current, high-level technical skills in your field of expertise
- Effectively communicate with both customers and other internal staff
- Thoroughly document troubleshoot and resolve incidents within ticketing system
- Strong attention-to-detail
- Work in a team environment with the ability to function independently
- Participate in on-call
- Manage projects, as assigned
- Ability to multi-task
- Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
- Other tasks as necessary
Benefits
- ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered.
- Details of participation in these benefit plans will be provided if an offer of employment is extended.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
