MS Teams Administrator

PIMCO • Austin, TX

20h

About The Position

This position is focused on providing personalized “white-glove” service to end users, with a strong emphasis on supporting and managing enterprise collaboration platforms. The successful candidate will be responsible for day-to-day configuration, troubleshooting, and optimization of video conferencing, A/V, and unified communications solutions, including Microsoft Teams, Cisco, and other platforms. The role requires a multi-faceted skill set, including deep expertise in Microsoft Teams engineering and administration for conference rooms, telephony, chat, and related services.

Requirements

• Bachelor’s degree in Computer Science, Electronics, Telecommunications, or related field
• Minimum 5 years’ experience in enterprise collaboration environments, with direct experience managing Microsoft Teams deployments for conference rooms, phones, and chat
• Microsoft M365 Teams Administrator Certified Engineer (MS-700) or equivalent certification
• Strong working knowledge of A/V, video conferencing (Cisco), networking, and unified collaboration system technologies
• Excellent analytical and technical troubleshooting skills
• Experience with Cisco Unified Communications Manager 11.x or above
• Proficiency in Microsoft Office, Lucid Charts, ServiceNow, and other productivity tools

Nice To Haves

• Experience with Teams API integration for automation, reporting, and custom workflows
• Understanding of Citrix VDI environments
• Experience in application software deployment management
• Proficiency in PowerShell scripting for Teams administration, automation, and bulk management tasks.
• CCNA or higher (Route Switch and/or Collaboration)
• CTS certification.
• Experience with VMWare and virtualization technologies.

Responsibilities

• Microsoft Teams Enterprise Management: Serve as the subject matter expert (SME) for Microsoft Teams, overseeing deployment, configuration, and ongoing management of Teams across the enterprise
• Manage Teams Rooms systems, including hardware integration, software updates, and troubleshooting for conference rooms
• Administer Teams Phone System, including call routing, number assignment, voicemail, and integration with PSTN and third-party telephony providers
• Oversee Teams chat management, including security policies, retention, compliance, and user support
• Monitor Teams usage, performance, and analytics to ensure optimal user experience and system reliability
• Implement and maintain Teams governance, security, and compliance policies in alignment with organizational standards
• Coordinate with Microsoft and certified vendors for escalations, updates, and advanced troubleshooting
• Perform daily quality assurance activities to ensure uptime and standardization across all collaboration platforms
• Manage complex escalations and provide expert troubleshooting for video, A/V, and unified communications environments
• Oversee Telemedia video projects, including documentation, scheduling, and stakeholder communication
• Maintain thorough understanding of associated products, including Zoom, Cisco Webex, and streaming applications
• Facilitate training sessions for team members and end users on collaboration tools and best practices
• Regularly inspect conference rooms and A/V environments to ensure compliance with Telemedia standards
• Support network troubleshooting, including Cisco routers/switches (Layer 2 & 3), firewall basics, and wireless protocols
• Manage service requests, incidents, and projects using ServiceNow and Jira

Benefits

• Medical, dental, and vision coverage
• Life insurance and travel coverage
• 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
• Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
• Community involvement opportunities with The PIMCO Foundation in each PIMCO office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees