MS/Patient Access Rep - Call Agent

Tallahassee Memorial Healthcare • Tallahassee, FL

18h

About The Position

As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment. This role is responsible for answering, documenting, and routing calls efficiently to over 70 provider teams. Agents must process high call volumes – over 1,500 calls per day – while ensuring accurate information and a positive patient experience.

Requirements

• Minimum: High School Diploma or Equivalent
• Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills.
• Ability to operate basic office equipment (fax, printer, copier, scanner).
• Computer proficiency and knowledge of medical terminology.

Nice To Haves

• Preferred: Some post high school coursework, i.e.: customer service, business.
• Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED