MS Dynamics Developer

Cognizant Technology Solutions•Austin, TX

43d•Hybrid

About The Position

We are seeking a skilled and motivated MS Dynamics Developer to join our team and contribute to the design, development, and implementation of Microsoft Dynamics 365 CRM solutions. The ideal candidate will have hands-on experience in CRM customization, integration, and development using modern technologies and frameworks. This role requires a strong understanding of Dynamics 365 architecture, security, and automation tools to deliver scalable and efficient business solutions. In this role, you will Configure and customize Microsoft Dynamics 365 CRM to meet business requirements. Develop and maintain custom components using JavaScript, HTML, C#, Plugins, and Workflows. Integrate Dynamics CRM with external systems and services using APIs and middleware. Implement and manage Dynamics 365 security roles, teams, and access controls. Design and automate business processes using Power Automate (Flows). Work with Customer Service Workspace to enhance service delivery and case management. Collaborate with cross-functional teams including business analysts, testers, and project managers. Troubleshoot and resolve technical issues related to CRM functionality and performance. Document technical designs, configurations, and development processes. What you'll need to succeed (required skills) Proven experience in CRM Configuration and Customization. Strong proficiency in JavaScript, HTML, C#, Plugins, and related technologies. Experience with Integration of Dynamics CRM with other platforms. Solid understanding of MSD Security and role-based access control. Hands-on experience with Power Automate / Flows. Familiarity with Customer Service Workspace in Dynamics 365. Preferred skills: what will help you stand out Experience with Mailbox Synchronization / Email to Case setup. Exposure to Azure Services and cloud-based integrations. Knowledge of Omnichannel capabilities and Case Creation via Omnichannel. Experience building Custom Pages, PCF Controls, and Canvas Apps. Microsoft Dynamics 365 certifications. Experience working in Agile/Scrum environments. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role. Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future. Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a hybrid position requiring 3 days onsite at the client location in Austin, Texas, USA The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. "Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws." The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don't just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Requirements

Proven experience in CRM Configuration and Customization.
Strong proficiency in JavaScript, HTML, C#, Plugins, and related technologies.
Experience with Integration of Dynamics CRM with other platforms.
Solid understanding of MSD Security and role-based access control.
Hands-on experience with Power Automate / Flows.
Familiarity with Customer Service Workspace in Dynamics 365.

Nice To Haves

Experience with Mailbox Synchronization / Email to Case setup.
Exposure to Azure Services and cloud-based integrations.
Knowledge of Omnichannel capabilities and Case Creation via Omnichannel.
Experience building Custom Pages, PCF Controls, and Canvas Apps.
Microsoft Dynamics 365 certifications.
Experience working in Agile/Scrum environments.

Responsibilities

Configure and customize Microsoft Dynamics 365 CRM to meet business requirements.
Develop and maintain custom components using JavaScript, HTML, C#, Plugins, and Workflows.
Integrate Dynamics CRM with external systems and services using APIs and middleware.
Implement and manage Dynamics 365 security roles, teams, and access controls.
Design and automate business processes using Power Automate (Flows).
Work with Customer Service Workspace to enhance service delivery and case management.
Collaborate with cross-functional teams including business analysts, testers, and project managers.
Troubleshoot and resolve technical issues related to CRM functionality and performance.
Document technical designs, configurations, and development processes.

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