MS Dynamics CRM Admin & Developer - Hybrid

Fieldpiece Instruments • Orange, CA

4d • $91,000 - $110,000 • Hybrid

About The Position

At Fieldpiece Instruments, we’re on a mission to make the lives of HVACR professionals easier, faster, and better through tools that set new standards for performance and reliability. We’ve been delivering rugged, feature-rich tools like meters, manifolds, leak detectors, and more since 1990 and lead the industry in the way we think, work, collaborate, and remain laser-focused on creating products that empower HVACR professionals – today and tomorrow. We’re seeking a motivated and skilled Dynamics 365 CRM Administrator & Developer to join our growing team! The ideal candidate has hands-on experience with the Customer Service module, user management, and permission controls, along with strong problem-solving and project management skills. You have excellent communication skills with the ability to collaborate with a variety of people to understand business needs and provide training on new features and problem-solving techniques. A key focus of this role is leveraging Power Platform tools, particularly Power Automate, Power Pages and Power Apps, to build new automations, enhance existing processes, and support business needs. You’ll maintain and optimize the CRM system, develop and troubleshoot flows, resolve tickets, create custom apps where needed, and drive continuous improvements. Recognized as one of Southern California’s Best Places to Work (2023, 2024 & 2025), we provide a Hire-to-Retire philosophy, hybrid schedule, and a culture of curiosity – a place where you’ll have the support to innovate boldly, grow continuously, and make a tangible impact on an industry that powers everyday life.

Requirements

• 3+ years of experience with Microsoft Dynamics 365 customization and configuration.
• Experience with Microsoft Dynamics 365 Business Central.
• Strong preference for experience using Power Platform tools (Power Apps, Power Automate, Power Pages, Power BI) and experience integrating them with Dynamics 365.
• Familiarity with reporting tools and data visualization, preferably Power BI.
• Basic Knowledge of coding languages such as JavaScript, C/AL, AL, or .NET.

Nice To Haves

• Strong project management skills (planning, prioritizing, and coordinating initiatives).
• Excellent communication skills and ability to collaborate with cross-functional teams.
• Strong problem-solving skills and attention to detail.
• Experience with ClickDimensions marketing automation
• Microsoft Certifications: PL-900, MB-910, or PL-200.

Responsibilities

• Collaborate with stakeholders to understand business requirements and translate them into D365 solutions.
• Customize and configure Microsoft Dynamics 365 applications (such as Sales, Customer Service, Marketing) to enhance functionality and user experience.
• Develop and implement integrations between D365 and other systems as needed.
• Analyze business processes and recommend improvements through technology solutions.
• Create and maintain documentation related to system configurations, customizations, and integrations.
• Provide training and support to end-users to ensure effective use of D365 solutions.
• Administer Dynamics 365 including user management, security roles, and environment management.
• Develop, maintain, and troubleshoot Power Automate flows (create new flows and fix existing ones).
• Perform system maintenance, updates, and release management.
• Lead and support CRM-related projects, ensuring timelines, priorities, and deliverables are met.
• Continuously learn, improve, and implement new CRM features and automation solutions.

Benefits

• Matching 401k up to 4% with immediate vesting.
• Excellent medical benefits including an HSA plan and monthly contributions.
• Supplemental Term Life, Employee Assistance Programs (EAD), Disability, and more.
• Hire to Retire philosophy that includes personal career development plans.
• Onsite music program with lessons from guitar, piano and voice coaches.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level