MS Call Center - Class 1/26

Proctor Financial, Inc.•Daytona Beach, FL

40d

About The Position

The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary. Call Center Agents are often the first point of contact for customer’s inquiry requiring quick and accurate decisions and a focus on first call resolution.

Requirements

High school diploma/GED
Proficient with MS Office
Exceptional telephone demeanor
Ability to maintain a high level of confidentiality
Quality Scores of 95% or higher
Repetitive motion.
Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
Vision sufficient for use of a computer monitor.
Sedentary position.
Ability to sit at a desk 7-8 hours per day.

Nice To Haves

Excellent interpersonal communication skills

Responsibilities

Administer and resolve all customers’ inquiries
Provide response to all incoming telephone queries received from customers in timely and professional manner
Excellent organization skills with the ability to work as a team and independently
Ability to multi-task between various software programs
Provide first call resolution
Problem solving and problem resolutions skills
Handle questions and complaints in compliance with state regulations where applicable
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
Solid analytical skills
Provide continuous training and back up support to teammates.
Provide training and guidance to staff of organization as required.