MS ANALYST II - 76003169

State of Florida•Jacksonville Beach, FL

About The Position

The Motorist Services (MS) Analyst II in the Bureau of Motorist Services Support, Quality Assurance Program is essential in meeting the Florida Highway Safety and Motor Vehicles (FLHSMV) statutory directive and strategic goals by working to strengthen the integrity of driver license and motor vehicle issuance offices throughout the state. This position will work independently in a professional project-oriented position that serves to protect the citizens of Florida by ensuring accurate issuance of driver license and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities as well as working to strengthen and support partnerships with Tax Collectors and other government and private organizations partnering with the Department. Responsibilities include conducting advanced reviews of non-compliant driver license and motor vehicle issuance transactions and generating complex written and statistical reports based on findings to identify possible weaknesses, recommend changes and enhancements, make determinations, and work with management to resolve potential issues. The ideal candidate for this position is self-motivated, analytical, and possesses excellent data analysis and report writing skills. This career can be very rewarding for the individual who desires to play a part in protecting the citizens of Florida by recommending and implementing measures to improve credential issuance and reduction in fraud.

Requirements

Knowledge of the principles and techniques of effective oral and written communication.
Knowledge of the methods of data collection, analysis, and organization.
Advanced proficiency with MS Office, to include knowledge of advanced Excel functions (formulas, pivot tables, and conditional formatting).
Skill in understanding and applying applicable rules, regulations, policies, and procedures to determine compliance with Motorist Services program standards.
Skill in the Online Registration and Identity Operating Network (ORION)/ Florida Driver License Information System (FDLIS), Florida Real-time Vehicle Information System (FRVIS), Driver and Vehicle Information Database (DAVID), and Systematic Alien Verification for Entitlements (SAVE).
Skill in conducting research, evaluating data, and developing recommendations.
Skill in preparing and delivering professional papers, research studies, presentations, evaluations, and reports.
Skill in planning, coordinating, and managing multiple work assignments with varied deadlines.
Ability to utilize problem solving and decision-making techniques.
Ability to work independently with minimal supervision.
Ability to work with and maintain confidential information.
Ability to establish and maintain effective relationships with others.
The applicant selected for this position must be experienced in issuing driver licenses and/or motor vehicle titles or registrations through the Online Registration and Identity Operating Network (ORION)/Florida Driver License Information System (FDLIS) and/or Florida Realtime Vehicle Information System (FRVIS).
This position may require alternate work hours or days, and travel based upon Department need.
Occasional overnight travel.
Must possess a valid Class E or higher driver's license.

Nice To Haves

Advanced skills in Microsoft Excel.
At least 5 years of experience in FDLIS/ORION and/or FRVIS.

Responsibilities

Conducting advanced reviews of non-compliant driver license and motor vehicle issuance transactions
Generating complex written and statistical reports based on findings to identify possible weaknesses, recommend changes and enhancements, make determinations, and work with management to resolve potential issues.