MS ANALYST I - 76004111

State of Florida•Miami Beach, FL

About The Position

The Motorist Services (MS) Analyst I in the Bureau of Motorist Services Support, Quality Assurance (QA) Program is essential in meeting the Florida Highway Safety and Motor Vehicles’ (FLHSMV) statutory directive and strategic goals by working to strengthen the integrity of driver license and motor vehicle issuance offices throughout the state. This position will work independently in a project-oriented position that serves to protect the citizens of Florida by ensuring accurate issuance of driver license and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities as well as working to strengthen and support partnerships with Tax Collectors and other government and private organizations partnering with FLHSMV. As a candidate for this position, you will be responsible for identifying possible weaknesses, recommending changes and enhancements, and working with management to resolve potential issues. The ideal candidate for this position is analytical, self-motivated, well-spoken, and an independent thinker. This career can be very rewarding for the individual who desires to play a part in protecting the citizens of Florida by recommending and implementing measures to improve credential issuance and reduction in fraud.

Requirements

Skill in using the Florida Driver License Information System (FDLIS)/Online Registration and Identity Operating Network (ORION) and/or Florida Real-time Information System (FRVIS).
Knowledge of the principles and techniques of effective oral and written communication.
Knowledge of the methods of data collection, analysis, and organization.
Skill in understanding and applying applicable rules, regulations, policies, and procedures to determine compliance with Motorist Services program standards.
Skill in conducting research, evaluating data, and developing recommendations.
Skill in planning, coordinating, and managing multiple work assignments with varied deadlines.
Ability to utilize problem solving and decision-making techniques.
Ability to work independently with minimal supervision.
Ability to work with and maintain confidential information.
Ability to establish and maintain effective relationships with others.
The applicant selected for this position must be experienced in issuing driver licenses and/or motor vehicle titles or registrations through the Online Registration and Identity Operating Network (ORION)/Florida Driver License Information System (FDLIS) and/or Florida Realtime Vehicle Information System (FRVIS).
We are looking for interested candidates for positions located in the following counties: Miami-Dade and Leon
This position may require alternate work hours or days, and travel based upon Department need. Occasional overnight travel is also required.
In accordance with F.S. 322, the selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age.
Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

Nice To Haves

Skills in Microsoft Excel
At least 5 years of experience in FDLIS/ORION and/or FRVIS.

Responsibilities

Identifying possible weaknesses in driver license and motor vehicle issuance processes.
Recommending changes and enhancements to improve credential issuance and reduce fraud.
Working with management to resolve potential issues.
Ensuring accurate issuance of driver license and motor vehicle credentials through quality assurance, monitoring, compliance, and support activities.
Strengthening and supporting partnerships with Tax Collectors and other government and private organizations partnering with FLHSMV.