Moving Help Team Leader

U-Haul•Phoenix, AZ

4d•$18

About The Position

Join our team at Moving Help and play a key role in shaping the future of our Customer Service operations! We’re looking for a passionate, proactive leader who excels in fast-paced environments, solves real-time challenges, and collaborates across teams to drive continuous improvement. If you love turning problems into opportunities, this is the role for you.

Requirements

Strong ability to guide and support a team in real time across phone, chat, and email channels.
Excellent communication and interpersonal skills, with the ability to engage effectively with diverse customers.
Ability to thrive in a fast-paced environment and remain steady in high-pressure situations.
A proactive mindset with a passion for identifying solutions and driving improvements.
Previous customer service or operational support experience preferred.

Nice To Haves

2+ years of customer service experience
Experience with inbound/outbound calls
Experience responding to and sending customer emails
Chat support experience
Proficiency with Excel and Word

Responsibilities

Lead and support a team of agents as they assist customers via phone, chat, and email.
Guide agents in troubleshooting and determining the best outcomes for customers.
Promote a culture of continuous improvement, innovation, and collaboration.
Report, document, and escalate bugs, issues, and concerns to management in a timely manner.
Handle inbound and outbound customer service calls, including disputes and escalated concerns.

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