Move-In Coordinator

The Moorings Park Institute Incorporated•Naples, FL

19d

About The Position

Moorings Park is looking for a Move in Coordinator. The Move in Coordinator facilitates the Independent Living & Assisted Living (if applicable) resident move-ins to our Moorings Park Community. Moorings Park ® Communities, a renowned Life Plan organization includes three unique campuses located in Naples, Florida. We offer Simply the Best® workplaces through a culture of compassionate care for both our residents and our partners.

Requirements

A minimum of 4 years college or equivalent experience.
At least 2 years’ experience as a move-in coordinator or other relevant experiences.
Ability to interact with partners, residents, guests, and team members in a professional manner.
Ability to effectively communicate.
Strong assessment skills.
Excellent organizational skills and attention to detail.
Proficient with MS Office (Word, Excel, Outlook).
Excellent oral and written communication skills in the English language required.
Work efforts reflect a passion for exceeding customer expectations.
Solicits resident/family feedback to understand the needs of the resident and the community
Advocates for service excellence within the center and influences others to take action.
Displays responsibility by taking ownership of quality care. Shows dedication to enriching the lives of our residents through empathy and compassion.
Exhibits a commitment to personal excellence through professional greetings, proper telephone etiquette, common courtesy, a professional attitude, and appearance.
Exhibits a commitment to results by looking for and recommending or implementing process improvements.
Shows respect and courtesy for fellow teammates by working together to get the job well done.
Effectively addresses customer concerns and strives to reduce or resolve conflict.

Responsibilities

Meets all future residents prior to the scheduled move-in to assess their move-in needs.
Prepares a new resident package to deliver and review with all new residents. Package shall include at a minimum, resident handbook, emergency egress placard, hurricane preparedness guidelines.
Prepare and utilize a standardized checklist approved by the AED/ED that includes all necessary steps to support a new resident on campus
Coordinates resident move-in/out schedules and provides orientation and final walk through.
Provides vendor lists, supports with coordination and planning of the actual move including space planning and associated services.
Conducts pickup key meeting and follows move in checklist.
Provides residents with a basic understanding of the mechanical features and appliances of their apartment.
Utilizes an established formalized welcoming program and introduces new residents to the neighborhood website, RESY reservation program, WorxHub, and Informacast
Administers a standardized satisfaction survey with new residents at the 45-day mark and follows up after move-in by continuing to orient the new resident/s to the community.
Follows an established communication process to notify department supervisors when a move-in or move-out date has been scheduled.
Comply with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.
Obtain knowledge and demonstrate the principles of Moorings Park, person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, teamwork, and quality.
Team member will support, actively participate, and act in accordance with the principles of the Moorings Park service culture and be familiar with and fluent in the language and service pillars of Moorings.