Move In Coordinator

Sunrise Senior Living • Cheyenne, WY

17h

About The Position

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
The Move-In Coordinator is responsible for providing the resident a successful, warm, and welcoming move-in and transition to their new Sunrise home following the Sunrise quality service standards and shared values. Responsibilities include, but are not limited to, working with the resident and family in completing and obtaining all required paperwork by communicating with all appropriate parties (resident’s family, physician, etc.), coordinating assessment appointments and completion of required paperwork, preparing the resident’s administrative file, and conducting the resident’s orientation to their new Sunrise home.

Requirements

• High School diploma/GED; associate and/or bachelor’s degree preferred
• One (1) year of experience in an administrative support role
• Previous customer service experience
• Demonstration of excellent customer service skills
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance

Responsibilities

• Manage the move-in process as outlined in the Resident Move-In Checklist.
• Meet with the resident and/or family on the day the Community Fee is placed and review the Move-In Packet ensuring all information is explained for understanding.
• Coordinate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator ALC)/Reminiscence Coordinator (RC).
• Ensure all Sunrise and required state/province paperwork and forms are completed on or before the move-in date by the resident and/or family.
• Ensure the completion of the Resident Profile.
• Schedule the Resident Agreement Signing.
• Collect any remaining paperwork.
• Review the Welcome Packet with the resident and family member(s).
• Orient the resident and family to the community.
• Present the room to the resident and family and explain the telephone and emergency procedure systems and other services such as hair care/salon, transportation, activities, etc.
• Arrange lunch or dinner for the resident and family members on the Move-In day.
• Maintain an open and ongoing dialogue with the resident and/or family from the time the Community Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs.
• Initiate communication with resident’s physician and/or family to ensure completion and delivery of the Physician’s Statement and any state/province- specific forms.
• Facilitate the Resident Assessment with the RCD and ALC/RC.
• Assist the resident and family members in making the emotional connection to the new community through awareness, integration and socialization techniques, and engaging activities.
• Review, read, notate, and initial Daily Log to document and learn about pertinent information.
• Maintain and protect the confidentiality of resident information.
• Facilitate the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family as applicable for new communities.
• Ensure the suite/apartment is ready for move-in using the Suite Readiness Checklist.
• Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator.
• Prepare the resident’s administrative file according to Sunrise and state/province specific regulatory compliance.
• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Ensures that community follows all federal, state/provincial, local laws and regulations and Sunrise policies as it pertains to health care food service activities and operations.
• Complete Food Safety training and current Certification.
• Complete Allergens Training and current Certification.
• Assists in the presentation and value of Sunrise’s products and services for our residents, families and team members and targeted referral sources.
• Assists the DSD , executive director in completing the annual community budget.
• Understands and manages the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
• Reviews monthly financial statements and implements plans of action around deficiencies.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all Sunrise resident care programs.
• Manages the department, including but not limited to: recruiting, hiring, training, coaching, disciplining and mentoring.
• Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Develops a working knowledge of state/province regulations and ensures compliance through supervising and coaching team members.
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews daily timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable and corrects actions when necessary and documents.
• Attends regular meetings; Stand Up, Cross Over, Department Head Meetings, Town Hall, Quality Improvement, and others as directed by the Executive Director.
• Keeps abreast of professional developments in the field by reading, attending conferences and training sessions.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED