Move In Coordinator

LCS Senior Living • Clearwater, FL

41d

About The Position

Regency Oaks is an upscale Senior Living community located on 40 acres in Pinellas County. We offer a wide variety of beautifully appointed residential options, a wealth of exceptional services and amenities, and a full calendar of fun, engaging activities. As a life care community, Regency Oaks makes aging in place simple. Residents are able to seamlessly transition from independent living to assisted living, and skilled nursing care, as their healthcare needs change. Regency Oaks is recruiting for a hospitality focused Move In Coordinator to join our team!

Requirements

• College degree with a minimum of two years related work experience.
• Organizational skills
• Experience in a professional office setting or hospitality environment, where good communication and customer relations skills are essential
• Proficient in the use of various software including all Microsoft Office applications
• Strong written and verbal communication skills
• Excellent proofreading skills
• Ability to multitask

Responsibilities

• Answers and directs incoming phone calls and assists with adding Prospects to the RSVP log for upcoming Marketing Events
• Greets and serves all visitors to the marketing office in accordance with the Life Care Services Extraordinary Impressions program
• Facilitates discussions and paperwork of UTO (unit turn over) work completed at the expense of the Community to "ready" an apartment for the next occupant - works collaboratively with the Contractor and the Manager of the Maintenance Department
• Working with the Contractor, Community Maintenance and Housekeeping departments to ensure timelines are set, met and achieved, in terms of when work begins and advances from department to department, ensuring an on-time move-in by the new Resident
• Processes and coordinates invoices between Contractor and New Resident for Resident Funded upgrades
• Serves as the primary marketing and sales contact for communication with other departments and Resident groups in regard to upcoming move-ins, etc.
• Redirects Residents to appropriate contact for questions, comments or concerns
• Maintains a professional appearance at all times
• Works with the in-coming resident on any Resident funded upgrades - this encompasses discussions on color selections on carpet or alternative upgraded flooring options; possible upgrades to tile in bathroom/s; possible upgrades to counter-tops in kitchen and/or bathroom/s; glass enclosing the lanai if not already done; adding other upgrades such as crown molding, special faucets, roll-in shower installation, additional of a stackable washer/dryer unit, etc.
• Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction/physical plant changes
• Prepares closing documentation and internal communication timely and accurately
• Serves as the primary contact with the future resident regarding move-in dates and details surrounding the move-in
• Update as needed the community move-in resource guide

Benefits

• Competitive Pay
• Excellent Benefits Package - Full-time & Part-time Associates eligible for Medical, Dental & Vision coverage starting the next month following Hire Date!
• 401(k) with Employer Match - Secure your future with our generous retirement plan, fully vested after 90 days!
• Gourmet Meal Availability for Staff - Enjoy fresh, chef-prepared meals while on shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Number of Employees: 501-1,000 employees