Move Coordinator

The Suddath Companies•Jacksonville, FL

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. General Position Summary The Move Coordinator will be part of the move management team centralized in Jacksonville. Primary responsibility includes the effective management of all tasks, activities and reporting necessary to effect successful household goods relocation for customers relocating domestically and internationally; in addition to working with our van line and freight forwarder GNI agents. The Move Coordinator will work closely with the Manager of Move Management. Essential Functions/Major Responsibilities Administer all aspects of Sterling Lexicon's Move Management programs through the placement of Service Orders to Van Lines, Freight Forwarders, Car Carrier and Pet relocation Network. Responsible for Customer Service interaction with our counselors, our household goods network, on occasion with our assignees and compliance with policy requirements. Establishes effective working relationships with network and non-network providers to create and manage the successful relocation of household goods. Effectively communicates household goods updates and information as appropriate and serves as the subject matter expert in household goods related activities. Supports data integrity goals by entering key relocation related information relating to transferee, service provider networks, client, etc. into system. Creates, distributes and reviews reports, as necessary, for all household goods related activities to meet internal and external requirements. Conducts periodic household goods reviews with internal management and Clients as agreed upon - reviews to include recommendations for transferees. Suppliers and reporting as deemed appropriate. Demonstrates a willingness to improve job-related skills, responsiveness to direction and constructive feedback. Supports implementation of new HHG business processes, vendors or services. Shows flexibility and creativity in completing work assignments Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate. Develops and maintains a positive and productive working relationship with managers, co-workers, team members and customers. Accepts additional job assignments and participates in project work as requested. Adheres to all company policies and procedures as outlined in the employee manual and Sterling Lexicon's policy and procedures manual. Specific Job Skills Excellent verbal and written communication skills for collaboratively working with internal and external contacts at all levels Highly customer service oriented Attention to details Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to meet deadlines and prioritize work Knowledge of LexLink Global system preferred Knowledge of Microsoft Office Suite Teamwork and interpersonal skills required Strong organizational and analytical skills Education and/or Experience College degree or equivalent work experience preferred Minimum three to five years experience in Domestic and International Household Goods. CRP designation preferred The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. The Suddath Companies moves people and businesses together with our group of privately-owned companies and family of brands, including Perdue and Phase Integration. Our mission is to serve our customers, communities and each other with the highest level of care, making lives easier by delivering in the moments that matter. Since our inception more than 100 years ago, our values have been and continue to be at the foundation of everything we do. They are: Trust We foster an environment of trust through our integrity, dependability and accountability. We fulfill our promises to each other and our customers. Innovation We look for ways to continuously improve our customer and employee experience by challenging the status quo, taking smart risks and learning from mistakes. Teamwork We collaborate through common goals as one team, welcoming the diversity of ideas, encouraging and supporting one another and celebrating contributions. Caring We show empathy in all that we do, operating with compassion and understanding. We promote a safe and healthy work environment. Agility We overcome challenges by being nimble and resilient, quickly accepting, driving and adapting to change. The Suddath Companies are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED

Requirements

Excellent verbal and written communication skills for collaboratively working with internal and external contacts at all levels
Highly customer service oriented
Attention to details
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to meet deadlines and prioritize work
Teamwork and interpersonal skills required
Strong organizational and analytical skills
College degree or equivalent work experience preferred
Minimum three to five years experience in Domestic and International Household Goods.

Nice To Haves

Knowledge of LexLink Global system preferred
Knowledge of Microsoft Office Suite
CRP designation preferred

Responsibilities

Administer all aspects of Sterling Lexicon's Move Management programs through the placement of Service Orders to Van Lines, Freight Forwarders, Car Carrier and Pet relocation Network.
Responsible for Customer Service interaction with our counselors, our household goods network, on occasion with our assignees and compliance with policy requirements.
Establishes effective working relationships with network and non-network providers to create and manage the successful relocation of household goods.
Effectively communicates household goods updates and information as appropriate and serves as the subject matter expert in household goods related activities.
Supports data integrity goals by entering key relocation related information relating to transferee, service provider networks, client, etc. into system.
Creates, distributes and reviews reports, as necessary, for all household goods related activities to meet internal and external requirements.
Conducts periodic household goods reviews with internal management and Clients as agreed upon - reviews to include recommendations for transferees.
Suppliers and reporting as deemed appropriate.
Demonstrates a willingness to improve job-related skills, responsiveness to direction and constructive feedback.
Supports implementation of new HHG business processes, vendors or services.
Shows flexibility and creativity in completing work assignments
Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate.
Develops and maintains a positive and productive working relationship with managers, co-workers, team members and customers.
Accepts additional job assignments and participates in project work as requested.
Adheres to all company policies and procedures as outlined in the employee manual and Sterling Lexicon's policy and procedures manual.

Benefits

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees.
Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development

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