Move Coordinator

Sterling Lexicon•Jacksonville, FL

About The Position

Sterling Lexicon is a leading provider of global mobility services. We manage all facets of our clients' mobility programs, while focusing on providing flexible solutions for corporate and U.S. government organizations worldwide. General Position Summary The Move Coordinator will be part of the move management team centralized in Jacksonville. Primary responsibility includes the effective management of all tasks, activities and reporting necessary to effect successful household goods relocation for customers relocating domestically and internationally; in addition to working with our van line and freight forwarder GNI agents. The Move Coordinator will work closely with the Manager of Move Management. Essential Functions/Major Responsibilities Administer all aspects of Sterling Lexicon's Move Management programs through the placement of Service Orders to Van Lines, Freight Forwarders, Car Carrier and Pet relocation Network. Responsible for Customer Service interaction with our counselors, our household goods network, on occasion with our assignees and compliance with policy requirements. Establishes effective working relationships with network and non-network providers to create and manage the successful relocation of household goods. Effectively communicates household goods updates and information as appropriate and serves as the subject matter expert in household goods related activities. Supports data integrity goals by entering key relocation related information relating to transferee, service provider networks, client, etc. into system. Creates, distributes and reviews reports, as necessary, for all household goods related activities to meet internal and external requirements. Conducts periodic household goods reviews with internal management and Clients as agreed upon - reviews to include recommendations for transferees. Suppliers and reporting as deemed appropriate. Demonstrates a willingness to improve job-related skills, responsiveness to direction and constructive feedback. Supports implementation of new HHG business processes, vendors or services. Shows flexibility and creativity in completing work assignments Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate. Develops and maintains a positive and productive working relationship with managers, co-workers, team members and customers. Accepts additional job assignments and participates in project work as requested. Adheres to all company policies and procedures as outlined in the employee manual and Sterling Lexicon's policy and procedures manual. Specific Job Skills Excellent verbal and written communication skills for collaboratively working with internal and external contacts at all levels Highly customer service oriented Attention to details Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to meet deadlines and prioritize work Knowledge of LexLink Global system preferred Knowledge of Microsoft Office Suite Teamwork and interpersonal skills required Strong organizational and analytical skills Education and/or Experience College degree or equivalent work experience preferred Minimum three to five years experience in Domestic and International Household Goods. CRP designation preferred All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Use your current and previous experience to find new opportunities on the road to success. At Sterling Lexicon, we’re committed to helping our employees flourish and reach new heights. Sterling Lexicon is a global team that cares for our clients, partners, communities, and each other. We embrace open, honest, and transparent communication to create an empowering and trusting work environment that inspires innovation and engagement. We take a flexible, personalized approach to solve problems, through employees who listen and respect the perspectives of others. Our Cultural Attributes: We feel like one team...globally focused and aware, perpetuating an environment that supports our commitments to success. We care about each other...supporting our growth and development, to better serve our clients and community. We trust each other...empowered to make smart decisions knowing we have autonomy for the responsibilities entrusted to us. We strive to innovate...inspiring passionate and creative ideas while respecting and encouraging the perspectives of others. We love our flexibility...work life balance, creative solutions for our clients, shifting priorities where needed. Sterling Lexicon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. EQUAL OPPORTUNITY EMPLOYER VETERANS/DISABLED

Requirements

Excellent verbal and written communication skills for collaboratively working with internal and external contacts at all levels
Highly customer service oriented
Attention to details
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to meet deadlines and prioritize work
Teamwork and interpersonal skills required
Strong organizational and analytical skills
College degree or equivalent work experience preferred
Minimum three to five years experience in Domestic and International Household Goods

Nice To Haves

Knowledge of LexLink Global system preferred
Knowledge of Microsoft Office Suite
CRP designation preferred

Responsibilities

Administer all aspects of Sterling Lexicon's Move Management programs through the placement of Service Orders to Van Lines, Freight Forwarders, Car Carrier and Pet relocation Network.
Responsible for Customer Service interaction with our counselors, our household goods network, on occasion with our assignees and compliance with policy requirements.
Establishes effective working relationships with network and non-network providers to create and manage the successful relocation of household goods.
Effectively communicates household goods updates and information as appropriate and serves as the subject matter expert in household goods related activities.
Supports data integrity goals by entering key relocation related information relating to transferee, service provider networks, client, etc. into system.
Creates, distributes and reviews reports, as necessary, for all household goods related activities to meet internal and external requirements.
Conducts periodic household goods reviews with internal management and Clients as agreed upon - reviews to include recommendations for transferees.
Suppliers and reporting as deemed appropriate.
Demonstrates a willingness to improve job-related skills, responsiveness to direction and constructive feedback.
Supports implementation of new HHG business processes, vendors or services.
Shows flexibility and creativity in completing work assignments
Attends and actively participates in all team and/or other meetings and training sessions as deemed appropriate.
Develops and maintains a positive and productive working relationship with managers, co-workers, team members and customers.
Accepts additional job assignments and participates in project work as requested.
Adheres to all company policies and procedures as outlined in the employee manual and Sterling Lexicon's policy and procedures manual.