Mountain Sales Call Center Agent - Winter 25-26

Aspen Skiing Company, L.L.C.•Basalt, CO

42d

About The Position

Mountain Sales Call Center (MSCC) Agents serve as the primary point of contact for new and returning guests visiting Aspen Snowmass. As the voice of the company, agents provide exceptional guest service by answering phone calls, responding to emails and chats, processing orders, and offering expert advice to enhance the guest experience. The ideal candidate is highly motivated, customer-focused, and passionate about Aspen Snowmass and the surrounding areas where Aspen Skiing Company operates. This position reports to the MSCC Manager. Applications for this position will be accepted until December 1st, 2025 for the 2025-2026 Winter Season.

Requirements

High School Diploma or equivalent required; college degree preferred
Minimum of one year of professional experience required; resort experience preferred
At least one year of experience using a Point-of-Sale (POS) system preferred
Strong communication and comprehension skills in English required
Strong cash-handling skills and ability to accurately process transactions
Accuracy in processing payments, issuing tickets, and maintaining records
Strong teamwork and collaboration skills to ensure seamless guest experiences across departments
Ability to interact professionally with guests, resolve concerns, and create a welcoming environment
Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools
Ability to troubleshoot ticketing or access issues while maintaining company policies

Nice To Haves

Knowledge of Spanish or Portuguese preferred

Responsibilities

Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities via phone
Answer inbound calls using sales and reservation software, providing expert recommendations and outstanding guest service
Utilize professional sales techniques to guide conversations effectively and convert leads into sales with confidence, supported by an uncapped commission structure
Address general inquiries about Aspen Snowmass products and the surrounding area, and offer personalized recommendations based on guests' needs
Research, troubleshoot, and resolve guest issues efficiently, ensuring a seamless experience; redirect calls to the appropriate department when necessary
Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes
Stay current on all Aspen Skiing Company products, services, policies, and events through ongoing training
Maintain organized and accessible records of training materials, emails, and meeting notes for easy reference
Build and maintain strong relationships with key personnel across departments, including Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations
Share feedback with management regarding products and procedures to enhance the guest experience
Other duties as assigned