Mountain Host Supervisor

Bolton Valley ResortBolton Valley, VT
56d$15 - $17

About The Position

Oversee all aspects of the Mountain Host program in coordination with Kevin Murphy, to provide the best possible Host program at Bolton Valley.

Requirements

  • High School diploma
  • Extensive prior work experience in a rental and/or retail shop in the ski industry
  • Previous management or supervisory experience
  • Previous customer service experience
  • Previous cash handling experience helpful
  • Ability to work a flexible schedule: including nights, weekends and holidays
  • Excellent customer service, supervisory & communication skills
  • Extensive familiarity of ski & snowboard equipment, tuning, testing and rental procedures
  • Knowledge of industry safety standards
  • Knowledge of retail products and trends
  • Self-motivated with the ability to multi-task
  • Passion for the sports of skiing & snowboarding
  • Ability to complete tasks quickly and under pressure
  • Familiarity with all tuning equipment
  • Patience
  • Prolonged periods of standing and walking short distances
  • Minor lifting (ski/snowboard equipment, some boxes up to 20lbs, ski racks)
  • High noise levels and crowded spaces during busy times
  • Occasional snow shoveling and moving of ski racks

Responsibilities

  • Assist in hiring, training, scheduling, and supervision of all Mountain Host
  • Ensure smooth daily operations of Host duties
  • Maintain all safety & attendance records regarding volunteer Hosts
  • Coordinate busy holiday & powder storm enhanced operations for Host program
  • Email and phone calls following up with volunteers regarding schedule changes
  • Notifying all volunteer staff of any changes in operations or special events
  • Greets arriving and departing guests in the traffic circle and in the base lodge, assisting with unloading gear and ensuring a smooth flow of arriving traffic
  • Answers guest questions and concerns, directing them to the right location
  • Assists front facing departments in diverse areas to best help customer flow
  • Other customer service-oriented tasks as assigned
  • On snow tasks (Lift riding with kids 5 & under, trail checks, quick mtn tours, and on hill trash removal) once on snow training course is completed

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What This Job Offers

Job Type

Part-time

Career Level

Manager

Industry

Accommodation

Education Level

High school or GED

Number of Employees

101-250 employees

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