Mountain Host Supervisor

Bolton Valley Resort•Bolton Valley, VT

56d•$15 - $17

About The Position

Oversee all aspects of the Mountain Host program in coordination with Kevin Murphy, to provide the best possible Host program at Bolton Valley.

High School diploma
Extensive prior work experience in a rental and/or retail shop in the ski industry
Previous management or supervisory experience
Previous customer service experience
Previous cash handling experience helpful
Ability to work a flexible schedule: including nights, weekends and holidays
Excellent customer service, supervisory & communication skills
Extensive familiarity of ski & snowboard equipment, tuning, testing and rental procedures
Knowledge of industry safety standards
Knowledge of retail products and trends
Self-motivated with the ability to multi-task
Passion for the sports of skiing & snowboarding
Ability to complete tasks quickly and under pressure
Familiarity with all tuning equipment
Patience
Prolonged periods of standing and walking short distances
Minor lifting (ski/snowboard equipment, some boxes up to 20lbs, ski racks)
High noise levels and crowded spaces during busy times
Occasional snow shoveling and moving of ski racks

Assist in hiring, training, scheduling, and supervision of all Mountain Host
Ensure smooth daily operations of Host duties
Maintain all safety & attendance records regarding volunteer Hosts
Coordinate busy holiday & powder storm enhanced operations for Host program
Email and phone calls following up with volunteers regarding schedule changes
Notifying all volunteer staff of any changes in operations or special events
Greets arriving and departing guests in the traffic circle and in the base lodge, assisting with unloading gear and ensuring a smooth flow of arriving traffic
Answers guest questions and concerns, directing them to the right location
Assists front facing departments in diverse areas to best help customer flow
Other customer service-oriented tasks as assigned
On snow tasks (Lift riding with kids 5 & under, trail checks, quick mtn tours, and on hill trash removal) once on snow training course is completed