Motorsports IT Operations Race Event Support- NASCAR

GM•Concord, NC

11d•Onsite

About The Position

The Role: We are seeking a skilled and adaptable IT Operations Support Specialist to join our motorsports competition team. Unlike our facility-based IT staff who focus on simulation and engineering systems, this role is dedicated to trackside and event operations, ensuring reliable IT infrastructure and critical communications during NASCAR race events. The ideal candidate will bring strong technical expertise in networking, radio systems, and executive-level IT support while thriving in a fast-moving, high-pressure competition environment. What You'll Do (Responsibilities): Trackside Operations Deploy, maintain, and troubleshoot IT systems at NASCAR race events, tests, and off-site activities. Set up and monitor temporary event networks, servers, and wireless systems to support engineering, competition, and communications. Provide rapid-response troubleshooting for hardware, software, and connectivity issues during live competition. Interface with Race Engineers to provide the best customer experience possible for software tools and photography. Networking & Communications Configure, monitor, and secure LAN/WAN and wireless networks in dynamic, mobile environments. Support priority communication systems, including telemetry links and trackside data transfer. Program, test, and manage two-way radios for engineers and competition staff. Monitor data streams for connectivity problems. Executive & VIP Support Deliver white-glove IT support for executives, drivers, and high-profile guests at track. Ensure secure and seamless connectivity for leadership, including mobile devices, video conferencing, and specialized requests. Handle sensitive information with the highest level of discretion and professionalism. Systems Reliability & Documentation Maintain contingency and backup procedures for trackside IT systems. Ensure devices and systems are updated, patched, and secured before deployment. Document configurations, troubleshooting steps, and best practices to improve consistency across events.

Requirements

Demonstrated IT support experience in traveling, live-event, or high-pressure environments
Strong knowledge of networking (LAN/WAN, VPNs, wireless, firewalls)
Hardware troubleshooting skills (PCs, servers, radios, AV/peripherals).
Excellent interpersonal and communication skills with a strong customer service mindset
Ability to travel extensively and work flexible schedules, including weekends and holidays
Calm and decisive under pressure, especially during live competition
Highly adaptable to changing conditions and environments
Strong team player with a collaborative approach to solving problems
Detail-oriented, proactive, and committed to delivering reliability where it matters most
Passion for motorsports and live-event technology

Nice To Haves

Prior experience in motorsports or similar fast-paced competition environments
Familiarity with NASCAR trackside operations and priority communication systems
Knowledge of telemetry infrastructure and competition-specific IT tools
Scripting or automation experience to streamline event system setup
Experience with professional two-way radio programming and communications systems

Responsibilities

Trackside Operations Deploy, maintain, and troubleshoot IT systems at NASCAR race events, tests, and off-site activities.
Set up and monitor temporary event networks, servers, and wireless systems to support engineering, competition, and communications.
Provide rapid-response troubleshooting for hardware, software, and connectivity issues during live competition.
Interface with Race Engineers to provide the best customer experience possible for software tools and photography.
Networking & Communications Configure, monitor, and secure LAN/WAN and wireless networks in dynamic, mobile environments.
Support priority communication systems, including telemetry links and trackside data transfer.
Program, test, and manage two-way radios for engineers and competition staff.
Monitor data streams for connectivity problems.
Executive & VIP Support Deliver white-glove IT support for executives, drivers, and high-profile guests at track.
Ensure secure and seamless connectivity for leadership, including mobile devices, video conferencing, and specialized requests.
Handle sensitive information with the highest level of discretion and professionalism.
Systems Reliability & Documentation Maintain contingency and backup procedures for trackside IT systems.
Ensure devices and systems are updated, patched, and secured before deployment.
Document configurations, troubleshooting steps, and best practices to improve consistency across events.