Motor Vehicle Title Specialist

LoanMart • Van Nuys, CA

2d • Onsite

About The Position

The Title Department ensures that LoanMart is properly listed and released as a lienholder on vehicle title records when customers request an Auto Title Loan.

Requirements

• Ability to communicate clearly, concisely and professionally (both verbally and in writing)
• Proven ability to produce accurate, error-free administrative work
• Consistent record of precision and reliability in administrative tasks
• Strong written communication skills for formal and technical audiences
• Weekends and overtime as needed to meet monthly performance goals
• Must have at least one year of sales, telemarketing or call center experience.
• Valid driver license, reliable personal vehicle, and valid vehicle insurance

Nice To Haves

• Previous experience with California DMV Lien implementation/release process is highly desirable.
• Bilingual in English/Spanish preferred, but not required.

Responsibilities

• Achieve monthly title acquisition goals, both as an individual and as a team to reduce title delinquencies
• Follow up with customers and third parties to update and obtain as much information regarding title lien statuses
• Resolve title-related requests/inquiries/discrepancies for customers, other department members, finance companies and/or the Department of Motor Vehicles.
• Consult with the Legal Department to identify possible recovery or lien reinstatement opportunities on accounts lacking the proper lien status.
• Provide detailed documentation of account and/or lien activity utilizing reports and internal systems.
• Mail documents to customers and third parties.
• Assist with additional duties as needed
• May require driving to local Department of Motor Vehicles to process lien/title requests, pay fees, or pick up or deliver documents to the DMV.

Benefits

• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well-fed employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks.
• Catered lunches every Wednesday.
• Health matters- We offer top tier medical, dental, vision, plans.
• Free life insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees