Motor Vehicle Supervisor

Jefferson County•Littleton, CO

1d•$32 - $35•Onsite

About The Position

The Jefferson County Clerk and Recorder’s office is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations: Mission: To make government and the democratic process work for all of Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone. Vision: An equitable, accessible, trustworthy democracy for the Jeffco of today and tomorrow. Each day, we strive to turn this vision into reality, and we are looking for motivated individuals to join our team and help in this work. The Motor Vehicle Supervisor is responsible for overseeing the operational side of the designated Motor Vehicle Office. This role will optimize the operations of auto-title technicians, training, and management in the Department of Motor Vehicles in Jefferson County. This position involves mentoring staff in different areas of operation to ensure exceptional customer service and provide support for any complicated question or escalated conversations while conducting a variety of detailed motor vehicle paperwork and public contact work in support of the Motor Vehicle Division of the Clerk and Recorder's Office.

Requirements

Experience: 3 years of work experience in auto titling and registration.
Education: High School Diploma or equivalent certificate
Note: An equivalent combination of education and experience is acceptable.

Nice To Haves

Two years of progressive advancement in auto titling and registration.
Notary Public within 1 year of date of hire.
Related Specialized Training (MV, Dept of Revenue, Clerk & Recorder exp)
DRIVES software experience
Strong leadership and mentoring skills
Excellent organization skills to ensure accuracy and deadlines are met
Superior interpersonal, written, and verbal communication skills
Models a positive attitude and can give and receive constructive criticism
Strong customer service skills and experience with high volume customer contact
Ability to problem solve by utilizing resources/researching to find solutions that are best for the customer
Ability to handle stressful conditions in person and over the phone.
High attention to detail
Ability work independently and as a part of a team
Ability to understand and interpret statutes related to motor vehicle policy and explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute driven requirements for fees
Advanced experience with Microsoft Office/Microsoft 365/SharePoint
DRIVES (State system) experience

Responsibilities

Assist customers at the counter and on the phones with questions.
Resolve conflicts and diffuse scenarios involving difficult customers or employees.
Determine appropriate course of action.
Ability to navigate the statewide DRIVES system.
Remain current on all legislation and statutory changes.
Responsible for efficient planning, organization, and successful operation of the office.
Prioritize and delegate daily tasks.
Determine legality of motor vehicle transactions and ensure compliance with Colorado statutes.
Oversee purchasing for the designated office.
Decide which vendors to use and negotiate pricing when appropriate in consultation with superiors.
Ensure cost effective measures are implemented.
Reconcile credit card purchases.
Maintain organized accurate records
Determine appropriate resources to consult for legal and statutory research.
Determine legality and compliance to take proper course of action.
Supervises staff in area of responsibility.
Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action.
Conducts performance evaluations and communicates short- and long-term goals and objectives.
Submits personnel records and reports as required by the County.
Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures and standards.
Communicates changes in policy and procedures to direct reports and implements them as directed.
Other duties and responsibilities as assigned.

Benefits

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires; retirement matching; wellness programs; tuition reimbursement; flexible schedules; remote work options; and more.

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