Motor Vehicle Specialist/Senior Motor Vehicle Specialist (Littleton Branch)

Arapahoe County • Littleton, CO

5d • $20 - $29 • Onsite

About The Position

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.

Motor Vehicle Specialist:

The Motor Vehicle (MV) Specialist is responsible for providing excellent customer service, maintaining a positive attitude and being an effective team player while performing a variety of duties associated with Arapahoe County’s Motor Vehicle division. This is an entry level position and must complete an 8 week in house training and maintain a satisfactory performance rating. Upon successful completion, the MV Specialist will have basic knowledge of Colorado requirements and be proficient in the motor vehicle system.
The MV Specialist may be reviewed after a period of hands-on training to determine eligibility to progress to the next level. Progression is determined by various factors, including but limited to; performance, error rates, professionalism, customer service skills, ability to remain calm and effectively communicate in a stressful and demanding work environment, punctuality and attendance, and the ability to establish effective working relationships with peers, the public and management.
With NO prior experience performing Motor Vehicle functions or working in a Motor Vehicle office, our anticipated starting rate is: $19.62/hour

Senior Motor Vehicle Specialist:

The Senior Motor Vehicle (MV) Specialist is responsible for providing excellent customer service, maintaining a positive attitude and being an effective team player while performing a variety of complex duties associated with Arapahoe County’s Motor Vehicle division. The Senior MV Specialist must have successfully met the proficiency standards, primary duties, and job function requirements of the MV Specialist and is required to work independently on all transactions performed as a MV Specialist. This position holds a higher level of knowledge within motor vehicle and provides additional complex support.

Requirements

• Ability to read, understand, and interpret state statues, regulations, and procedures applicable to the Motor Vehicle division.
• Ability to become proficient in using and understanding the functions of the computerized Motor Vehicle system.
• Ability to understand and follow oral and written instructions.
• Ability to research multiple sources for information.
• Ability to memorize information and handle cash with a high degree of accuracy.
• Ability to multitask in a high stress environment is essential.
• Effective verbal and written communications.
• Knowledge of and proficiency in the use of personal computer equipment and software such as MS Word, Excel, and Outlook
• Flexible, punctual, reliable, and willing to work paid overtime if necessary.
• Ability to engage with customers and coworkers in a professional, articulate, and friendly manner.
• Ability to establish and maintain effective working relationships with fellow employees, the public, and supervisors.
• Ability to exercise tact and discretion in handling confidential information.
• Accountability
• Accessibility
• Inclusivity
• Integrity
• Any equivalent combination of education and work experience that satisfy the requirements of the job;
• 1+ year of work experience
• HS diploma or GED
• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check
• Must be able to work nights and weekends based on business need
• Work locations and facilities are subject to change based on business need

Nice To Haves

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• 1+ year of motor vehicle experience

Responsibilities

• Assist Motor Vehicle customers at the counter, by telephone and mail by providing specific, complete and accurate information.
• Records, scans and processes documents into Colorado’s DRIVES financial vehicle database.
• Works with customers in a professional and tactful manner to resolve complaints or questions.
• Assists with supporting new and developing employees by delivering on-the-job support; and communicating best practices to staff through engagement and discussions.
• Keeps up to date on state, federal and local statutes, policies and guidelines and incorporates new developments into on-the-job sharing with peers.
• Supports long and short term projects, as assigned by their Motor Vehicle Supervisor, such as providing support to other motor vehicle specialists, coordinating service coverage, ensuring goals/workloads are being met and making recommendations into process/policy efficiencies.
• Responsible for their daily cash drawer reconciliation process.
• Provides clerical and administrative support for the Division as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED