Motor Vehicle Regulations Technician I - Spanish Speaking

Illinois Secretary of State • Springfield, IL

22d • Onsite

About The Position

Performs complex and technical review of court documents and insurance records to determine appropriate enforcement action regarding a vehicle owner's registration file. Determines if license plate suspension or recession action should be performed; answers telephone inquiries; assists walk-in customers; reviews files, records, and documents to determine the status of registration privileges; updates the mandatory insurance and registration computer files. All duties require the knowledge to interpret and the use of the Illinois Compiled Statutes (ILCS), Section 625-5/7-601-607; 625 ILCS, Section 3-707, 708, 710, and 711 pertaining to the Mandatory Insurance law. Provides interpretation of 625 ILCS Section 5/3-704.1 (Chicago Wheel Tax). These provisions are a general description of the law and must be interpreted according to the specific situation for the public.

Requirements

• Requires knowledge, skill and mental development equivalent to the completion of high school and one year of responsible clerical experience dealing with laws, rules or regulations in a public or private organization.
• Requires working knowledge of applicable portions of Chapters 3, 6, 7 and/or 11 of the Illinois Vehicle Code.
• Requires working knowledge of business English and composition.
• Requires working knowledge of office practices and procedures.
• Requires working knowledge of the drivers license examination procedures and Administrative Hearings Department procedures.
• Requires working knowledge of insurance principles and terminology.
• Requires ability to exercise independent judgment in making decisions in accordance with applicable laws and to apply proper procedures.
• Requires ability to analyze difficult cases and render decisions concerning the denial or reinstatement of driving or vehicle registration privileges.
• Requires ability to effectively communicate both orally and in writing.
• Requires ability to deal tactfully with the public.
• Requires ability to maintain a satisfactory working relationship with other employees.
• Requires the ability to fluently speak, read, translate, and write in Spanish to serve the Spanish speaking community.
• Requires the ability to lift and carry up to 10 pounds.

Responsibilities

• Receives and answers telephone and walk–in inquiries to provide technical responses to the general public, circuit clerks, law enforcement agencies, state’s attorneys and insurance companies to explain statutory requirements and resolve specific problem cases.
• Reviews and analyzes the accuracy of mandatory insurance related records, files and documents to determine the compliance with mandatory vehicle insurance law and the eligibility of the reinstatement of suspended registration privilege.
• Performs complex research, analyzes and approves evidence of insurance provided by vehicle owners and/or insurance companies.
• Research registration, title, mandatory insurance, insurance company and driver’s license computer files to obtain missing or corrected information required for appropriate processing of court documents; contacts state’s attorney’s office and county clerk’s offices to retrieve missing information received from courts.
• Maintains statistical reports on daily activities, compiles weekly, monthly and yearly reports for supervisor’s review.
• Performs other related duties as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED