Motor Vehicle Lead (Littleton Branch)

Arapahoe County • Littleton, CO

4d • $27 - $40

About The Position

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home.
GENERAL DESCRIPTION OF JOB:The Motor Vehicle Service Lead performs leadership level administrative, and professional work in carrying out a comprehensive public facing service operation. This position specifically leads and supports the work of the Motor Vehicle specialists, which includes vehicle titling, vehicle registration and customer service.

Requirements

• Any equivalent combination of education and work experience that satisfy the requirements of the job;
• 1+ years of relevant experience
• A bachelor’s degree in Public Administration, Organizational Leadership or related field.
• Organized - Can marshal resources (people, funding, material, and support) to get things done
• Service First - Improve customer experience; enhance quality of life; improve trust in government
• Teamwork - Cooperates with others to achieve goals and overall work objectives
• Adaptability - Responds to changing circumstances by being innovative and altering behavior
• Communication - Expresses clearly and effectively when speaking/writing to individuals or groups
• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check. Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check
• Must be able to work nights and weekends based on business need
• Work locations and facilities are subject to change based on business need

Nice To Haves

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• 2+ years of Motor Vehicle experience.

Responsibilities

• Assist Motor Vehicle customers at the counter, by telephone and mail by providing specific, complete and accurate information.
• Records, scans and processes documents into Colorado’s DRIVES financial vehicle database.
• Works with customers in a professional and tactful manner to resolve complaints or questions.
• Leads and supports new and developing employees by delivering on-the-job support; and communicating best practices to staff through engagement and discussions.
• Keeps up to date on state, federal and local statutes, policies and guidelines and incorporates new developments into on-the-job sharing with peers.
• Leads long and short term projects, as assigned by their Motor Vehicle Supervisor, such as providing support to other motor vehicle specialists, coordinating service coverage, ensuring goals/workloads are being met and making recommendations into process/policy efficiencies.
• Responsible for leading their teams’ daily cash drawer reconciliation process.
• Responsible for leading their teams’ lobby intake, customer traffic flow.
• Provides clerical and administrative support for the Division as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level