Mortgage Support Supervisor

Royal Credit Union•Arden Hills, MN

1d•$84,590 - $110,988•Hybrid

About The Position

Are you a strategic leader who thrives in optimizing systems, empowering teams, and driving process excellence? Become a Mortgage Support Supervisor at Royal Credit Union! In this role, you’ll guide a skilled support team, champion continuous improvement across mortgage technology platforms, and ensure an exceptional experience for both Members and team members. Why Royal? Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth. Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals. Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills. Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged. Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.. What You’ll Do: The Mortgage Support Supervisor leads and supports the Mortgage Support team members, ensuring optimal operation, compliance, and continuous improvement of mortgage technology platforms (including Loan Origination Software [LOS] and ancillary products). This role is responsible for team leadership, strategic oversight, process optimization, compliance alignment, and cross-departmental collaboration to deliver a high-quality member and team experience.

Requirements

Bachelor’s degree in business, information systems, or related field (or equivalent experience)
Minimum 5 years’ experience in mortgage lending
2 years in a supervisory or leadership role
Demonstrated ability to mentor, coach, evaluate, and grow team members while fostering a positive, high-performance culture; effectively handles performance management and models organizational values.
Advanced understanding of mortgage lending principles, LOS platform functionality, regulatory requirements (including RESPA, TRID, Reg Z, and HMDA), investor guidelines, and data integrity standards.
Strong capability to analyze processes, workflows, and system issues; proficiency with Microsoft Office; ability to interpret data, troubleshoot system challenges, evaluate trends, and recommend solutions for optimization.
Excellent written and verbal communication skills with the ability to partner effectively across departments, present to leadership, interpret policies, and maintain confidentiality and professionalism.
Skilled in managing system releases, implementing process changes, driving continuous improvement, supporting automation initiatives, and balancing multiple priorities in both fast-paced and quiet environments.

Responsibilities

Leads and supports the Mortgage Support team members
Ensuring optimal operation, compliance, and continuous improvement of mortgage technology platforms (including Loan Origination Software [LOS] and ancillary products)
Team leadership
Strategic oversight
Process optimization
Compliance alignment
Cross-departmental collaboration to deliver a high-quality member and team experience