MORTGAGE SERVICING SPECIALIST

GREATER NEVADA • Carson City, NV

3d • $35,500 - $55,000 • Onsite

About The Position

The Mortgage Servicing Specialist is responsible for providing support to all aspects of mortgage servicing including customer service, account administration, cash management, investor reporting, escrow maintenance, loss mitigation, default management and liquidation. Timely and accurate task completion is essential to the servicing of our customer accounts. This position works closely with other departments in the organization and must maintain high quality service standards.

Requirements

• 6 months Customer service experience required
• Effective written and verbal communication skills
• Proficiency with Microsoft Programs (Word/Advanced Excel/Outlook)
• Strong ability to multi-task
• Demonstrate a high level of attention to detail when performing all job functions
• Time management skills and organizational skills when gathering information and processing documentation
• Previous work experience demonstrates a positive fit into the Greater Nevada Mortgage culture
• Strong oral and written skills in order to communicate effectively with borrowers, other business units, and vendors.
• Strong attention to detail.
• Ability to multi-task and work independently.
• Strong analytical, organizational, and problem-solving skills.

Nice To Haves

• Mortgage Servicing experience preferred
• Loss Mitigation or Collections experience preferred
• Payment processing and balancing experience preferred

Responsibilities

• Ensure prompt and accurate application of mortgage loan payments received which also include payoff transactions.
• Resolve servicing concerns including error resolution by understanding the customers concern, determining root cause, and providing the best solution to the customer. This includes escalations to management as needed.
• Perform account administration functions including producing required notice mailings to borrowers, loan onboarding, ARM adjustments, property preservation, and lien releases.
• Perform escrow management including balancing and payment of property taxes, hazard insurance, flood insurance, and private mortgage insurance. This also includes working closely with borrowers to manage insurance loss draft claims.
• Perform default management functions including investor reporting and supporting borrowers through loss mitigation, foreclosure, and other hardship solution options based on investor guidelines.
• Monitor and ensure proper task execution for bankruptcy filings.
• Stay educated on investor guideline updates and work with management to ensure updates are documented timely within company procedures.

Benefits

• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees