Mortgage Servicing Representative

Arbor Financial Credit Union • Kalamazoo, MI

5d • $19

About The Position

The Mortgage Servicing Representative supports members by handling inquiries, managing escrow functions, and maintaining accurate mortgage loan records while delivering exceptional service experience. This role ensures compliance with all regulations, promotes credit union products, and contributes to a positive, member-focused environment. Join Arbor as a Mortgage Servicing Representative and develop practical expertise in mortgage servicing while working collaboratively across functions. This role provides a strong foundation for advancement within the Mortgage Lending team.

Requirements

• High School Diploma or equivalent
• Strong attention to detail, organizational, problem-solving, communication, and interpersonal skills
• Professionalism in conduct, communication, and appearance
• Proficiency in basic computer operation
• Ability to work collaboratively in a fast-paced environment with frequently changing priorities

Nice To Haves

• College degree, mortgage/mortgage processing and financial services experience

Responsibilities

• Provide responsive support to members by handling all inquiries
• Manage all escrow functions, including escrow analysis and disbursements for items such as property taxes and homeowners’ insurance
• Maintain accurate and up-to-date mortgage loan files while following document retention requirements and preparing the files for storage
• Research, investigate, and resolve member questions for concerns, escalating or redirecting as needed
• Complete required monthly, quarterly, and annual mortgage servicing reports
• Ensure compliance with all applicable regulations, including BSA, OFAC, and the USA Patriot Act.
• Promote and maintain a confidential environment to protect members, employee, and credit union information

Benefits

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED