Post-Mortgage Servicing Representative II

DuPage Credit Union • Naperville, IL

6h • Hybrid

About The Position

DuPage Credit Union has an immediate, full-time opening for a Residential Lending Servicer II.

For over 70 years, DuPage Credit Union has been a trusted financial resource for members and the local community.

We support members through life’s big and small moments by listening to their needs and working collaboratively to deliver the right financial solutions.

Our Residential Lending team is member-focused, detail-oriented, and committed to operational excellence. The team works together to ensure mortgage accounts are serviced accurately, efficiently, and in compliance with all applicable regulations.

Position Overview

The Residential Lending Servicer II is responsible for managing mortgage accounts after funding and closing. This position supports members by resolving inquiries, processing transactions, managing escrow and tax documentation, reconciling vendor accounts, and ensuring timely and accurate servicing activities.

This role requires strong attention to detail, proactive problem-solving, and a commitment to delivering high-quality member experience while ensuring compliance with internal procedures and regulatory requirements

Requirements

• High School diploma or equivalent required
• Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment
• Effective communication skills and commitment to providing a high level of member service

Nice To Haves

• 1–2 years of mortgage servicing experience preferred

Responsibilities

• Manage post-closing mortgage accounts, including escrow administration, tax processing, PMI management, payoffs, ARM documentation, and required servicing updates.
• Research and resolve member inquiries and discrepancies, including escrow questions, payment issues, payoff requests, and account concerns, ensuring timely and accurate follow-up.
• Reconcile and process financial transactions, including mortgage payments, ACH and lockbox postings, vendor invoices, tax payments, and escrow analyses.
• Ensure regulatory and investor compliance, including Fannie Mae reporting, required member notifications, insurance monitoring, and adherence to federal and state servicing guidelines.
• Collaborate across departments and support team operations, including participating in the servicing phone queue, assisting with workflow prioritization, and supporting the training of new team members.

Benefits

• Generous Time Off
• 401K match
• Incentive opportunities
• Calm Health Subscription
• Medical
• Dental and Vision
• Tuition Reimbursement
• Pet Insurance
• Hybrid schedule available after 6 months, role dependent

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED