Mortgage Servicing Lead (Max $39/hr W2)
About The Position
Local to Tempe, AZ OR Dallas, TX - 3 days in office, 2 home Primary Responsibilities: • Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs. • Collaborate with internal teams and senior management to coordinate responses and follow-ups. • Monitor internal reporting tools to identify and manage new inquiries and escalations. • Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency. • Partner with external vendor to track and respond to escalations efficiently. • Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends. • Assess reported issues for potential client impact and facilitate appropriate internal and external communications. • Offer backup support to other members of the Servicing Oversight team as needed. • Contribute to ad hoc projects and assist management with servicing oversight initiatives. • Perform additional duties as assigned by management.
Requirements
- Excellent organization skills
- Strong verbal and written communication skills
- Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
- High level of Accuracy and Detail Oriented/multitasking
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment
Nice To Haves
- 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
- Preferred 1+ years of management/supervisory experience
- Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
- Working knowledge of applicable regulatory guidelines related to mortgage servicing
- Adhere to turn time commitments while working in a high-volume environment
- College degree preferred
- Preferred knowledge of mortgage servicing tools, including MSP / Director
Responsibilities
- Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
- Collaborate with internal teams and senior management to coordinate responses and follow-ups.
- Monitor internal reporting tools to identify and manage new inquiries and escalations.
- Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
- Partner with external vendor to track and respond to escalations efficiently.
- Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
- Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
- Offer backup support to other members of the Servicing Oversight team as needed.
- Contribute to ad hoc projects and assist management with servicing oversight initiatives.
- Perform additional duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
