Mortgage Secondary Lock Desk Coordinator

REV Career•Summerville, SC

About The Position

Position Purpose: The Lock Desk Manager is responsible for overseeing daily lock desk operations and supporting secondary marketing functions to ensure accurate loan pricing, timely rate locks, and compliance with investor guidelines. This role serves as a key liaison between loan officers, internal teams, investors, and capital markets partners to support efficient execution, competitive pricing, and strong portfolio performance. The Lock Desk Manager monitors market conditions, manages internal rate sheets and pricing systems, and provides leadership in maintaining operational excellence within the real estate lending function. Duties & Responsibilities: Loan Locking and Extensions: Oversee daily lock desk operations, including locking loans, processing rate lock extensions, and managing lock changes in accordance with established policies and timelines. Ensure all loan locks are completed accurately and within required timeframes. Monitor the loan pipeline to track locked loans and confirm compliance with investor guidelines and deadlines. Communicate lock expirations and extension options clearly and proactively to loan officers and internal stakeholders. Pricing Engine and System Administration: Serve as the primary administrator of the pricing engine, ensuring timely updates and accuracy of pricing data. Troubleshoot pricing engine issues and coordinate with vendors to resolve system-related concerns. Investor Relationships and Market Research: Maintain and develop strong relationships with investor partners to support optimal pricing and execution. Collaborate with investors to resolve lock discrepancies, pricing issues, or execution concerns. Research and analyze secondary mortgage market trends, including interest rate movements, pricing models, and investor guidelines. Stay informed on economic developments, Federal Reserve policy, and other external factors impacting mortgage rates and pricing strategies. Internal Rate Sheet Management: Maintain and update internal rate sheets to ensure accuracy, competitiveness, and alignment with current market conditions and investor pricing. Communicate pricing updates and changes in lock policies to loan officers and internal teams promptly. Reporting and Metrics: Track and report key metrics related to rate locks, extensions, loan pricing, pipeline performance, and investor execution. Provide regular reporting to the Director of Real Estate regarding lock desk performance, pipeline activity, and market conditions. Monitor investor performance and pricing trends to support data-driven decisions. Collaboration and Communication: Collaborate with loan officers, processors, capital markets, and secondary marketing teams to ensure smooth and timely lock processes. Serve as the primary point of contact for lock desk inquiries and guide rate lock policies and procedures. Review Keystone loan data to ensure accurate field entry and mapping, make corrections as needed, and provide feedback to post closers regarding booking errors. Assist with OB functions, including updating markups and managing the addition or removal of loan products. Act as the main point of contact for OB-related issues and work closely with OB partners to resolve concerns. Assumes responsibility for related duties as required or assigned.

Requirements

Bachelor’s degree in finance, business, or a related field preferred.
Three to five years of experience in the mortgage industry with a focus on secondary marketing, lock desk operations, or capital markets.
Demonstrated experience managing loan locks, rate extensions, pricing execution, and investor relationships.
Strong understanding of mortgage loan products, interest rate markets, and secondary marketing practices.
Excellent analytical skills with the ability to interpret market data and trends.
Proficiency with mortgage technology systems, including loan origination systems and pricing engines.
Strong attention to detail with proven problem-solving abilities and the capacity to manage multiple priorities in a fast-paced environment.
Effective verbal and written communication skills with the ability to collaborate across departments.

Nice To Haves

Relevant certifications or training in secondary marketing or capital markets are a plus.

Responsibilities

Oversee daily lock desk operations, including locking loans, processing rate lock extensions, and managing lock changes in accordance with established policies and timelines.
Ensure all loan locks are completed accurately and within required timeframes.
Monitor the loan pipeline to track locked loans and confirm compliance with investor guidelines and deadlines.
Communicate lock expirations and extension options clearly and proactively to loan officers and internal stakeholders.
Serve as the primary administrator of the pricing engine, ensuring timely updates and accuracy of pricing data.
Troubleshoot pricing engine issues and coordinate with vendors to resolve system-related concerns.
Maintain and develop strong relationships with investor partners to support optimal pricing and execution.
Collaborate with investors to resolve lock discrepancies, pricing issues, or execution concerns.
Research and analyze secondary mortgage market trends, including interest rate movements, pricing models, and investor guidelines.
Stay informed on economic developments, Federal Reserve policy, and other external factors impacting mortgage rates and pricing strategies.
Maintain and update internal rate sheets to ensure accuracy, competitiveness, and alignment with current market conditions and investor pricing.
Communicate pricing updates and changes in lock policies to loan officers and internal teams promptly.
Track and report key metrics related to rate locks, extensions, loan pricing, pipeline performance, and investor execution.
Provide regular reporting to the Director of Real Estate regarding lock desk performance, pipeline activity, and market conditions.
Monitor investor performance and pricing trends to support data-driven decisions.
Collaborate with loan officers, processors, capital markets, and secondary marketing teams to ensure smooth and timely lock processes.
Serve as the primary point of contact for lock desk inquiries and guide rate lock policies and procedures.
Review Keystone loan data to ensure accurate field entry and mapping, make corrections as needed, and provide feedback to post closers regarding booking errors.
Assist with OB functions, including updating markups and managing the addition or removal of loan products.
Act as the main point of contact for OB-related issues and work closely with OB partners to resolve concerns.
Assumes responsibility for related duties as required or assigned.