Mortgage Sales Manager

SouthState Bank•Richmond, VA

1d•Onsite

About The Position

The Mortgage Sales Manager is a producing sales manager responsible for mortgage loan production within a specific geographic area. This role involves directing and managing the sales activities of a region or group of residential Mortgage Loan Officers (8 or more), with a focus on ensuring profitability, market share growth, and a high level of customer service. Key responsibilities include recruiting, hiring, training, and managing a team of new and existing Mortgage Loan Officers to maximize mortgage loan sales efforts. The manager is also accountable for ensuring their team produces high-quality loans that meet South State Bank guidelines. Strong sales and organizational skills are essential, and the position requires adherence to the South State Bank Code of Conduct and other operating procedures.

Requirements

Bachelor’s Degree in Business Administration, Finance, or related mortgage sales experience.
8 to 10 years’ experience as a Mortgage Loan Officer.
3 to 5 years’ experience managing mortgage loan sales.
History of managing a team of 5 or more high performing salespeople to successful achievement of goals.
Must be team oriented and customer first driven.
A full understanding of secondary market underwriting and the ability to understand and execute on P&L issues.

Nice To Haves

History of successful mortgage lender recruitment preferred.
Previous related experience in a financial institution preferred (local market).
Previous portfolio lending experience preferred.
Knowledge of FNMA, FHLMC, FHA/VA/USDA service guidelines preferred.

Responsibilities

Recruits, hires, trains, and manages Mortgage Loan Officers to meet their assigned growth plan.
Manages employees, setting goals and objectives; trains, motivates, mentors and disciplines staff; assesses performance and makes salary recommendations.
Assigns work to subordinate personnel, providing instruction and answering questions; coordinates the scheduling and completion of work by determining operational priorities and resolving workload problems; reviews work for accuracy and completeness; evaluates work techniques and methods for conformance to established standards.
Analyzes pertinent financial and credit data and recommends loans for approval or rejection.
Implements department operating policies and procedures and monitors for compliance.
Manages the mortgage referral program.
Partners with and is a referral resource for the Retail Bank and Wealth Management.
Counsels with and assists in the training and development of all subordinates.
Receives loan applications from loan officers and reviews documents received to ensure all necessary forms have been completed prior to starting loan packaging procedures.
Supervises loan origination in assigned region assuring compliance with all related laws and regulations.
Provides on-the-job training to new employees; explains methods and procedures.
Establishes and maintains open communication with Operations.
Actively participates in the local real estate community by attending real estate board sponsored events and functions.
Conducts presentations at real estate office sales meetings, homebuyer’s seminars, and financing workshops.
Keeps informed of trends and developments in the local real estate market, as well as changing rules and regulations pertaining to both portfolio and investor mortgages.
Produces annual mortgage loan volume of $12 million.
Ensures compliance with South State Bank Code of Conduct and other operating policies and procedures.
Completes compliance training, adheres to all anti-money laundering guidelines and procedures and all regulatory requirements.
Accepts and performs other duties as determined to be essential.