Mortgage Regional Branch Manager (Washington DC)

Zillow • Washington, DC

9h • Onsite

About The Position

As a Regional Branch Manager within Zillow Home Loans, you’ll be part of Zillow Group’s mortgage lending organization dedicated to making home financing more seamless by integrating lending directly into the Zillow and Premier Agent experience. Our purchase-focused teams partner closely with real estate agents, Premier Agent partners, and internal Zillow teams to support customers throughout their home buying journey. We value collaboration, continuous improvement, and a test-and-learn mindset as we build products, processes, and experiences that make getting a mortgage easier and more human. This is an opportunity to grow your career as a Regional Branch Manager while helping expand Zillow Home Loans’ purchase-focused origination business within the Premier Agent ecosystem. In this role, you will lead a high-performing team of Loan Officers who support Premier Agents in your market and drive strong referral conversion. You will also deliver exceptional partner experiences while shaping how purchase mortgages are executed through Zillow and Premier in your region.

Requirements

• 3+ years of mortgage sales leadership experience managing a team of Loan Officers in a high-growth, sales-driven environment.
• 5+ years of purchase mortgage origination experience as an active NMLS Loan Originator.
• Must be physically located in Washington, DC or reside within a 75-mile radius of Washington, DC.
• Completion of the 20-hour SAFE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test (National Component with Uniform State Content).
• Must have current active mortgage loan originator (MLO) state licenses in District of Columbia, Maryland, and Virginia.
• Demonstrated success leading purchase-focused origination teams and building referral relationships with real estate agents.
• Strong knowledge of mortgage lending regulations, policies, and industry best practices.
• Proven ability to manage priorities, drive results, and thrive in a fast-paced, performance-oriented environment.
• Excellent interpersonal and communication skills, with the ability to influence, coach, and build trust with agents, customers, and internal partners.
• Experience using CRM and loan origination systems (Salesforce and Encompass preferred).
• Willingness to travel in-market (approximately 5%) to engage with agents and expand referral networks.

Responsibilities

• Recruit, hire, and onboard top-performing Premier Loan Officers while fostering a collaborative, high-achieving, purchase-focused team culture.
• Coach, mentor, and develop Premier Loan Officers through structured training, call reviews, and performance feedback aligned to Zillow Home Loans and the Premier Agent model.
• Drive loan performance and conversion optimization by monitoring pipeline health, pull-through, responsiveness, and service-level adherence across the region.
• Hold the team accountable to production, quality, and customer experience expectations using data, insights, and performance metrics.
• Partner closely with Premier Agents and internal Zillow teams to deliver a seamless, agent-centric customer experience and grow referral business.
• Oversee team capacity, coverage, and pipeline management to ensure consistent execution and strong customer outcomes.
• Support Premier Loan Officers on complex transactions, escalations, and exception scenarios to help successfully resolve suspended or at-risk loans.
• Stay informed on market trends and regulatory changes, ensuring team readiness and compliance across the region.
• Represent Zillow Home Loans in the market by building strong relationships with agents, partners, and the broader community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed