Mortgage Recording Specialist

Upstart•Columbus, OH

14d•$25 - $25•Hybrid

About The Position

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team: As part of Upstart’s Home Lending Operations , the Post Closing team ensures a seamless and compliant experience for our home equity line of credit borrowers after closing. We focus on executing high-quality, time-sensitive operational processes that directly impact the accuracy and integrity of loan documentation and servicing workflows. As a Mortgage Recording Specialist, you’ll be part of a collaborative team that works closely with internal stakeholders and external partners to uphold loan servicing standards and drive operational excellence. As the Mortgage Recording Specialist at Upstart, you will manage the accurate and timely recording of HELOC loan documents, a critical step in ensuring compliant and efficient loan servicing. This role prepares, reviews, and submits RON and mail-in packages for county recording, verifies post-recording data, and updates internal systems with precision. By maintaining high standards of documentation quality and proactively resolving issues, the Mortgage Recording Specialist helps safeguard the integrity of our servicing operations.

Requirements

Experience in home lending loan processing or mortgage servicing
Understanding of end-to-end HELOC loan origination processes
Excellent analytical, organizational, and communication skills
High attention to detail and comfort working with data in operational environments
High School Diploma or GED
Ability to work standard hours (9 AM – 5:30 PM EST)
Proficiency with loan origination systems and general productivity software.
Reside within 60 miles of Columbus, OH, and be able to work from the office at least two days per week.

Nice To Haves

Previous post closing / recording or servicing mortgage experience.
Ability to work effectively with limited direct guidance on routine activities
Strong organizational and time management skills with the ability to prioritize tasks effectively
Comfortable operating in a fast-paced, ambiguity-prone environment
Demonstrated ability to take ownership of issues and drive resolution with patience and efficiency

Responsibilities

Ensure complete and accurate review of signed HELOC documentation packages prior to recording.
Confirm all elements of mail-in packages (mortgage/deed, physical check, return materials, FedEx labels) are properly assembled and addressed.
Prepare electronic and mail-in recording documents for submission, validating county-specific requirements, riders, and appropriate payment methods
Monitor Simplifile to ensure recording statuses transition to final confirmed state by county.
Validate post-recording documentation, including recording stamps, dates, book/page/instrument numbers, and update internal systems accordingly.
Upload recorded instruments to Vesta and ensure all notes and metadata are accurately reflected across systems
Serve as a point of quality control to guarantee documentation compliance and operational accuracy during the post-closing process
Remediate and cure any rejected recording documents from counties as needed.

Benefits

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices