Mortgage Quality Assurance Specialist

Customers Bank•Malvern, PA

19d

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What you’ll do: The Mortgage Quality Assurance Specialist is responsible for ensuring compliance with internal policies and regulatory guidelines throughout the mortgage origination and servicing process. This role involves reviewing loan files, identifying discrepancies, and implementing improvements to enhance the quality of mortgage operations and servicing. Conduct 100% review of loan files and prepare and submit HMDA data reporting monthly to the Compliance department. Conduct and manage the pre- and post-closing quality control with Metasource an outside vendor, on a percentage of loans Perform a review of all in-house mortgages to ensure accurate boarding into IBS Quality control on the annual escrow analysis of the portfolio Review daily maintenance report for accuracy Stay compliant with all regulations and bank policies/procedures Additional job duties may be assigned Identify trends and escalate to management Attend weekly/monthly meetings with operations and servicing

Requirements

At least 2 years quality assurance background
At least 2 years of banking background and regulations
Basic knowledge of loan documents/ origination and servicing processes
Strong organizational skills including daily scheduling and timely document delivery
Attention to details
Ability to handle multiple tasks successfully
Capable of working outside the realm of job functions when necessary
Capable of working alone

Nice To Haves

Familiarity with Encompass, FIS IBS, spreadsheets and reporting definite PLUS!

Responsibilities

ensuring compliance with internal policies and regulatory guidelines throughout the mortgage origination and servicing process
reviewing loan files
identifying discrepancies
implementing improvements to enhance the quality of mortgage operations and servicing
Conduct 100% review of loan files and prepare and submit HMDA data reporting monthly to the Compliance department
Conduct and manage the pre- and post-closing quality control with Metasource an outside vendor, on a percentage of loans
Perform a review of all in-house mortgages to ensure accurate boarding into IBS
Quality control on the annual escrow analysis of the portfolio
Review daily maintenance report for accuracy
Stay compliant with all regulations and bank policies/procedures
Additional job duties may be assigned
Identify trends and escalate to management
Attend weekly/monthly meetings with operations and servicing