Mortgage Processing Loan Officer Assistant

Bell Bank•Saint Louis Park, MN

13d

About The Position

Under supervision and management of the assigned loan officer, this position will help grow and expand the business as well as process all mortgage loans assigned to that loan officer.

Requirements

Three or more years mortgage loan processing or loan officer assistant experience.
Full understanding of FHA/VA, FNMA, FHLMC, FDIC compliance, ATR/QM, mortgage audit underwriting, appraisal and investor guidelines.
Proficient computer and accurate typing skills.
Ability to function efficiently and effectively under deadlines and stress while maintaining a professional and mature profile.
Ability to manage time, prioritize and multi-task.
Ability to work extremely well with internal and external customers using excellent written and oral communication skills.
Detail oriented with the ability to put puzzle pieces together.
Ability to work well with people with diversified personalities.
Ability to work as a team member.
Self-motivated to research and problem solve.

Responsibilities

Provide high level of assistance to internal and external customers in person and on the phone; assist and maintain contact with clients, realtors, builders and others to maintain and deepen relationships to foster new business opportunities.
Review and analyze credit documents for accuracy and compliance with investor/ agency guides. Identify potential problems and discuss them with loan officer and/or supervisor.
Send pre-approval letters and sales engine estimates to borrowers when needed.
Review purchase agreement, convert file, order title work and appraisals.
Disclose compliance documents and mail disclosures with needs list. Follow up with borrower via call/email to ensure timely return of documents.
Request information as needed from customers, obtain credit reports, order appraisals, title binders, surveys and tax transcripts as well as mail verification of deposit, verification of employment, and verification of mortgage forms; and update loan files and tracking systems when forms are returned.
Review all new loan applications within 72 hours of receipt of file to ensure compliance with all investor agency/federal compliance guidelines.
Meet with borrower to gather documents.
Serve as the contact for borrowers, sellers, and agents involved in loan file, notifying and working with them to resolve any problems that may arise.
Reserve funds with bond authorities and down payment assistance programs.
Submit the loan file directly to the underwriting department without prior review from supervisor. If necessary prepare cover letter highlighting compensating factors. Follow up on all outstanding underwriting conditions and resubmit as needed.
Provide calculation of borrower’s income according to investor/agency guides, including but not limited to borrowers with multiple sources of income.
Follow and monitor the schedule of closing with title companies and commitment dates noted in purchase agreement.
Prepare loan file for closing, secure MDIA compliance review and hazard insurance binder, H06 for condominiums and PUD’s, completion of pre-closing checklist.
Review the HUD and communicate closing information to borrowers.
Update loan officers with current file status weekly.
Keep informed of the trends and developments in the general real estate industry as well as the changing rules and regulations pertaining to all 1st mortgage origination.
Assist the loan officers with marketing their services and maintain customer data base of previous mortgage customer to increase volume.
Prepare and submit closed loan file to post closing within 24 hours of final disbursement.
Assist post closing with any investor pend issues.
Remain informed and adhere to all aspects of investor/agency/compliance policies that affect the processing of mortgage loans and remain knowledgeable of all loan programs offered.
Assist with the operating day to day functions by producing and maintaining marketing campaigns to drive growth in sales goals, while ensuring delivery of excellent customer service.
Related activities include lead generation/qualification, data entry, database management, marketing research and product design.
Nurturing relationships with realtors and clients through written communication and events.
Develop and create ads for social media posts and flyers.
Create annual marketing plan for the upcoming year with projected initiatives for clients and realtors.
Client contact and follow up including email, hand written notes and/or gifts.
Weekly meetings with loan officers for updates on current projects.
Manage marketing inventory and re-order as necessary.
Perform other work related duties as assigned by supervisor.
Respond in a timely manner to quality control inquiries/exceptions on all audit reviews.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
Prompt and reliable attendance.
Perform other duties as assigned.