Mortgage Origination Systems Administrator Senior

United Community Bank•Greenville, SC

1d•Onsite

About The Position

United Community is seeking an experienced and motivated Mortgage Origination Systems Administrator. The Mortgage Origination Systems Administrator Senior will be responsible for the effective configuration, operation, and maintenance of Encompass. This position will collaborate with the various mortgage leaders to facilitate, deploy, and support multiple Encompass projects and initiatives. This position requires in-depth knowledge of mortgage workflows and skillsets in project management, business analysis, development, and testing for the advanced configuration of ICE Mortgage Technology Encompass (LOS) and its service integrations.

Requirements

7+ years of experience working in the mortgage industry and an in-depth understanding of the life cycle of a loan
1+ year Encompass360 administration or another enterprise LOS
Mortgage IT background with an understanding of residential mortgage origination operations, products, processes and procedures
Experience with protocols related to gathering business user requirements, analysis, implementation and testing
Ability to understand packaged system configuration guides
Ability to understand and use vendor customization tools
Proven ability to work collaboratively and cross-functionally to solve complex technical issues
Ability to operate independently and multi-task in a fast-paced environment
Familiarity with corporate security policies and managing user access/profiles
Excellent analytical and problem solving skills
Advanced written, oral, and interpersonal communication skills
Strong customer service orientation
Must be able to pass a criminal background & credit check

Responsibilities

Manage and document all systems configuration changes in adherence to the bank’s Change Management Policy
Track all work, accomplishments, backlog items, and system changes
Collaborate with various mortgage leaders to ensure end users are informed of enhancements or changes
Collaborate with internal business partners and existing resources to develop a solid understanding of our business, procedures, and operations
Perform user acceptance testing, advise on business change implications and produce user documentation in order to support and enable the implementation of new initiatives and projects
Ensure regulatory compliance requirements are tested & implemented according to secondary market and bank regulatory requirements
Create automated workflows, input forms, custom fields, documents, and business rules as requested
Continually look for ways to use technology to improve or automate existing processes used by the business unit
Have a firm understanding of other critical systems that integrate with Encompass
Analyze vendor documentation and/or technical specifications of any release to assess testing, deployment, and reconfiguration needs
Define application and/or procedural problems by conferring with end users to evaluate current processes and procedures
Create, recommend, and deploy new Encompass functions, capabilities, and integrations
Manage permission access and user capabilities based on roles in mortgage systems
Assist in the development, writing, and updating of procedures and policies on mortgage-related systems, software, and products
Assist with internal product roadmap considering process improvements and system enhancements that, when managed well together, deliver enhanced value
Investigate and troubleshoot issues related to the LOS or any related process, dependency, integration, or any other application that may relate to the system of record
Support end-users by troubleshooting and conducting advanced analysis when necessary
Serve as an escalation point for critical application issues
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.