Mortgage Operations Manager - Condition Review
About The Position
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. We are seeking a highly skilled Mortgage Fulfillment Manager - Condition Review to lead and oversee our condition review team. This role is responsible for managing daily operations, driving process improvements, and ensuring compliance with all relevant regulations and company standards. The ideal candidate will have strong leadership abilities, analytical skills, and a proven track record of optimizing efficiency and quality in a mortgage origination environment.
Requirements
- Bachelor’s degree or equivalent work experience
- 5+ years of relevant work experience
- Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
- Mortgage experience required
Responsibilities
- Lead, coach and develop a team of Condition Reviewers, providing regular feedback, mentoring, and performance evaluations to drive productivity and quality.
- Oversee loan condition review queues, ensuring timely process and clearing of conditions in line with SLA requirements.
- Utilize internal systems and reporting to monitor and manage team work-flows effectively.
- Review and analyze daily, weekly, and monthly to asses performance and identify trends.
- Ensure compliance with mortgage origination policies, investor guidelines, and regulatory requirements, performing regular audits and implementing corrective actions as needed.
- Act as a primary point of escalation for complex issues, collaborating with leadership and cross functional-teams to drive effective resolutions.
- Identify and implement process improvements and technology initiatives to enhance efficiency, reduce cycle times, and improve quality.
- Collaborate with Underwriting, Processing, and Quality Assurance teams to resolve complex conditions and streamline work-flows.
- Monitor aged internal conditions and ensure timely follow-ups and resolution.
- Perform capacity and staff planning to meet service level agreements and business needs.
- Communicate monthly performance results and key insights to managements, providing data-driven recommendations for improvement.
- Foster a collaborative team environment by leading daily huddles and regular one-on-one meetings.
- Support training initiatives identifying skill gaps and providing coaching to enhance team performance.
- Maintain and update departmental policies and procedure, ensuring the team adheres to established guidelines and implementing revisions as needed to reflect current practices and regulatory/Investor requirements.
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
