Mortgage Loan Servicing Specialist

First Interstate • Sioux Falls, SD

1d • $21 - $32

About The Position

The Mortgage Loan Servicing Specialist performs servicing duties as they relate to the accurate accounting, settlement, administration, and maintenance of mortgage loans in accordance with regulatory and investor guidelines. This position may focus on specified areas of Mortgage Loan Servicing including customer service, escrow administration, new loan boarding and quality control, loan maintenance and/or payment processing. The Mortgage Loan Servicing Specialist will collaborate with each functional area within Mortgage Loan Servicing to ensure procedures are developed and maintained, resource needs are identified, cross-training efforts are coordinated, and assist leadership with departmental and field communication.

Requirements

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and e-mail
• Self-starter and works with minimal direction
• Strong verbal and written communication skills
• Interpersonal skills and team oriented
• Ability to meet deadlines
• Ability to appropriately escalate issues requiring problem solving and decision making
• Ability to resolve complex account issues with little assistance
• High School Diploma or General Education Degree (GED) required
• 3 years relevant experience in a financial institution within loan servicing preferred
• Understanding of loan accounting systems, loan payment types, and loan processing preferred

Nice To Haves

• Bachelor's Degree from a four-year College or University preferred

Responsibilities

• Provides development and ongoing maintenance of Mortgage Loan Servicing procedures.
• Identifies mortgage loan servicing training needs, development of training materials, and assistance with scheduling and delivery.
• Provides mortgage loan servicing and support functions such as processing loan payments/ corrections, payoffs, and responding to internal and external customer inquiries.
• Completes administration of mortgage loan escrow accounts to include maintenance, monitoring, and payment of taxes and insurance.
• Collaborates with Mortgage Loan Servicing leadership to continually identify, propose, and implement workflow improvements.
• Maintains a working knowledge of First Interstate Bank policies, investor guidelines, and federal regulations that apply to Mortgage Loan Servicing including Regulation E, Regulation X, and Bank Secrecy.

Benefits

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED