Mortgage Loan Servicer I

Beginnings Credit Union•Ithaca, NY

33d•$20 - $22

About The Position

Beginnings Credit Union (Beginnings) is seeking an energetic individual to fill the position of Mortgage Loan Servicer I. This individual will provide a high level of internal and external service and a wide variety of operational support within the loan servicing department. The ideal candidate will be highly detail oriented with strong communication skills.

Requirements

One year to three years of similar or related experience.
A high school education or GED.
Strong communication skills, both written and oral.
The ability to provide clear and professional communication to credit union members and other departments’ staff.
Ability to support/serve multiple stakeholders in a highly collaborative environment while working independently at times.
Ability to work under deadlines in a fast-paced, changing environment.
Must be self-motivated with willingness to learn.
Must have high attention to detail.
Must possess good problem solving and analytical skills.
Must be proficient in Microsoft Office with emphasis on Word, Excel, and Outlook.

Responsibilities

Process incoming mail, answer phones, and respond to digital banking messages, emails, and voicemails when received and complete all daily.
Ensure all member questions and complaints are responded to in a timely manner including documenting the system appropriately and escalating the complaints to management.
Quality review (QR) of assigned loans for accuracy in a timely manner.
Maintaining and distributing the weekly QR error log as appropriate.
Performs collateral maintenance functions such as lien perfections and releases, mortgage recordings and discharges, collateral insurance and loss claims.
Ability and knowledge of how to generate checks to county clerk for recording / discharging First Mortgage, Home Equity and HELOC and mail all paid documents including recorded discharge to member.
Assist with monthly audit related functions and reporting.
Assist with mortgage escrow account functions such as escrow analysis, escrow releases, property tax and insurance payments.
Perform periodic reporting to Investors and HMDA.
Process payoffs for loans.
Process checks received to member accounts daily.
File loan files and all associated documents.
Additional duties as assigned.