Mortgage Loan Sales Specialist, Retail Mortgage Origination, South Bend, IN

1st Source•South Bend, IN

21h

About The Position

Position Summary Oversees training for Mortgage Loan Originators (MLOs) and Mortgage Loan Assistants (MLAs) that includes web-based seminars, printed manuals, group sessions, training videos, and more . Responsible for gathering feedback, designing, updating, reviewing and developing MLO training programs. Stays current on regulatory and secondary market changes and trains the team as deemed appropriate. Prepares and organizes key monthly reports. Essential Requirements Determines the most appropriate method for training, utilizing classroom, online instructor led, e-learning, webinar, jobs aids, authentic practice, and other methods. and displays an understanding of instructional strategies. Designs, develops, evaluates and updates training programs and curriculums as needed. Presents in-person and online training sessions to MLOs. Coordinates training schedule for all new MLOs. Leads Loan Operations (LO) related training sessions and serves as a resource for new MLOs. Coordinates ongoing training and development for entire staff or remedial training when needed. Stays current on regulatory and secondary market items. Develops new training for new products / services / processes implemented by the bank. Serves as the primary contact for Mortgage related audits and remediation. Prepares monthly reports and distributes to the appropriate parties. Assists new MLOs with pipeline questions as they begin originating on their own. Works to ensure quality levels of new team members to ensure adherence to standards. Provides assistance with questions and/or inquiries regarding all mortgage loan programs, mortgage insurance and private investor programs, policies and procedures. Backs-up MLO with maintaining the progress of active applications by responding to customer calls/inquiries during originator vacations to facilitate application handling and meeting established timeframe standards. Industry Knowledge Requirements Remains current on secondary market standards, communicates changes to the Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate. Assists in movement of loans through pipeline serving as a resource for loan structuring, compliance issues, and system knowledge by having in-depth understanding and working knowledge of related company policies and procedures, investor guidelines, mortgage insurance guidelines, FCRA and all regulatory requirements as needed. Participates in identifying process improvement recommendations in collaboration with front line sales and back-office operations staff. Provides feedback for new and existing processes and for improvements that will support the efficient and effective achievement of loan origination goals and strategic objectives. Identifies and evaluates new programs/products and participate in the decision as to which of them will most effectively drive profit for the organization. Regulatory and Compliance Requirements Remains current on compliance and regulatory changes, communicates changes to the entire Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate Satisfactorily maintains high level mortgage lending knowledge, compliance, other bank programs, and NMLS registration on ongoing basis. Collaborates with other functional bank departments to interpret regulatory guidelines and/or to establish operational procedures or other steps required to achieve effective implementation strategies. Regular and predictable attendance is an essential requirement of the position. Completes all compliance training as required. Understands and adheres to all applicable laws and regulations and requirements that apply to the position. Non-Essential Functions Performs all other duties as assigned

Requirements

Five (5) years of training and/or project management experience preferred.
Knowledge of technology for providing various methods of training, making assignments and tracking course attendance.
Good organizational skills.
Ability to communicate effectively and clearly.
Good PC skills--proficiency in Microsoft Word and Excel essential.
Attention to detail.
Ability to work independently.
Ability to handle multiple tasks in a fast-paced, high-intensity environment.
Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
Ability to travel as needed for training, meetings, projects, seminars, etc.

Responsibilities

Oversees training for Mortgage Loan Originators (MLOs) and Mortgage Loan Assistants (MLAs) that includes web-based seminars, printed manuals, group sessions, training videos, and more
Responsible for gathering feedback, designing, updating, reviewing and developing MLO training programs.
Stays current on regulatory and secondary market changes and trains the team as deemed appropriate.
Prepares and organizes key monthly reports.
Determines the most appropriate method for training, utilizing classroom, online instructor led, e-learning, webinar, jobs aids, authentic practice, and other methods. and displays an understanding of instructional strategies.
Designs, develops, evaluates and updates training programs and curriculums as needed.
Presents in-person and online training sessions to MLOs.
Coordinates training schedule for all new MLOs.
Leads Loan Operations (LO) related training sessions and serves as a resource for new MLOs.
Coordinates ongoing training and development for entire staff or remedial training when needed.
Stays current on regulatory and secondary market items.
Develops new training for new products / services / processes implemented by the bank.
Serves as the primary contact for Mortgage related audits and remediation.
Prepares monthly reports and distributes to the appropriate parties.
Assists new MLOs with pipeline questions as they begin originating on their own.
Works to ensure quality levels of new team members to ensure adherence to standards.
Provides assistance with questions and/or inquiries regarding all mortgage loan programs, mortgage insurance and private investor programs, policies and procedures.
Backs-up MLO with maintaining the progress of active applications by responding to customer calls/inquiries during originator vacations to facilitate application handling and meeting established timeframe standards.
Remains current on secondary market standards, communicates changes to the Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate.
Assists in movement of loans through pipeline serving as a resource for loan structuring, compliance issues, and system knowledge by having in-depth understanding and working knowledge of related company policies and procedures, investor guidelines, mortgage insurance guidelines, FCRA and all regulatory requirements as needed.
Participates in identifying process improvement recommendations in collaboration with front line sales and back-office operations staff.
Provides feedback for new and existing processes and for improvements that will support the efficient and effective achievement of loan origination goals and strategic objectives.
Identifies and evaluates new programs/products and participate in the decision as to which of them will most effectively drive profit for the organization.
Remains current on compliance and regulatory changes, communicates changes to the entire Mortgage Division and incorporates them into the bank’s policies and procedures as appropriate
Satisfactorily maintains high level mortgage lending knowledge, compliance, other bank programs, and NMLS registration on ongoing basis.
Collaborates with other functional bank departments to interpret regulatory guidelines and/or to establish operational procedures or other steps required to achieve effective implementation strategies.
Regular and predictable attendance is an essential requirement of the position.
Completes all compliance training as required.
Understands and adheres to all applicable laws and regulations and requirements that apply to the position.
Performs all other duties as assigned