Mortgage Loan Research Specialist

Truist • Richmond, VA

3d • Onsite

About The Position

Responsible for the efficient and accurate loan data processing and verification for multiple client accommodations such as, but not limited to, SCRA, Successors in Interest, Partial Release, Subordinations, and Assumptions of Mortgage. Complete process requirements accurately and timely in accordance with regulatory and investor guidelines.

Requirements

• College degree or comparable education and experience
• One to two years of mortgage, banking, banking operations, or comparable education
• Proficiency with Microsoft Office suite of products to include Word and Excel

Nice To Haves

• Two or more years of retail banking, banking operations, or experience in a law firm or corporate setting
• Strong research and investigation skills
• Proficiency with banking software, deposit account systems, or mortgage servicing systems
• Excellent written and oral communication skills
• Ability to prioritize a significant volume of work with simultaneous deadlines
• Strong organizational skills and attention to detail
• Ability to work effectively in teams and independently and make effective decisions consistent with role and responsibilities

Responsibilities

• Gather required documentation to evidence a borrower’s qualified status for SCRA, Successor in Interest, and Assumption of Mortgage
• Complete data entry and validation based on documents required by investor or regulation
• Issue accurate and timely client notifications for client accommodation based on regulatory and investor requirements
• Update internal system of record to capture document issuance and retention standards
• Stay current on regulatory timelines and investor guidelines for qualified parties
• Identify and communicate adverse issues, trends or inefficiencies to management and other lines of business along with proposed solutions; contribute to agreed upon resolutions.
• Build and maintain relationships with internal and external business partners, managing expectations and accountability
• All other duties as assigned.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees