Mortgage Loan Processor Assistant

KeyBank•Brooklyn, OH

7d•$19 - $25•Remote

About The Position

The Mortgage Loan Processing Assistant is responsible for obtaining necessary information to meet quality standards for completeness, accuracy and timelines established for the loan type. This individual will provide highly skilled support to the Mortgage Loan Processors. The Processing Assistant is able to interface effectively and professionally with clients, Loan Officers and branch referring partners.

Requirements

High School Diploma or equivalent experience (required)
Proficiency in MS Windows and Office (Word, Excel, etc.)
Knowledge of RESPA and general mortgage/consumer lending regulations
Managing the end-to-end workflow of mortgage applications, including document collection, verification, and submission to underwriting.
Strong math and analytical skills
Foundational knowledge of tax returns and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)
Ability to organize, verify, and track large volumes of borrower documentation with precision and speed
Excellent written and verbal communication
Ability to prioritize, multitask, and meet deadlines in a fast-paced environment
Strong organizational skills and attention to detail
Team-oriented with strong networking and relationship-building skills
High integrity and trustworthiness
Demonstrated customer service excellence
Skill in identifying potential red flags in borrower profiles and escalating concerns appropriately

Nice To Haves

Prior experience in residential mortgage processing on agency products (preferred)

Responsibilities

Review all loan applications for accuracy, completeness and compliance
Image/index, review and submit completed files via the loan origination system to the underwriting department
Reviews loan files for appropriate documents including credit report, updates title work, appraisal, final inspections, hazard insurance, flood certification and flood insurance if required.
Manage a time-line on all assigned loan files, ensuring the timely receipt of all required documents, following-up with the appropriate party, and scheduling appointments as necessary
Directly communicate with Loan Officers, clients, service providers and branch referring partner
Provide quality customer service by answering questions for external and internal customers in a timely and professional manner.
Communicate with various companies to obtain property survey, flood certificate, title commitment and payoff information
Able to interface effectively and professionally with applicants/borrowers, realtors, builders, appraisers, title companies and others in department to ensure efficient and timely workflow and perform related duties as required.
Flexibility to work varying hours and overtime as needed.
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.