Mortgage Loan Officer
About The Position
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. Candidates are encouraged to connect with their recruiter and hiring manager to understand workplace expectations. This role involves recommending loan solutions in accordance with lending guidelines and client requirements, managing a portfolio of customer relationships, and seeking prospective opportunities to retain and develop new clients. The position is responsible for sales calls, developing and preparing loan solutions, referring products and services, and reviewing documentation to ensure compliance. It also includes managing the customer pipeline for efficiency, collaborating with internal and external stakeholders to complete mortgage transactions, and collecting and analyzing customer financial information for multifaceted and/or complex borrowers. PNC employees are expected to be customer-focused, prioritizing customer needs and satisfaction, and adept at managing risk by adhering to PNC's Enterprise Risk Management Framework.
Requirements
- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Able to leverage information in creating customized customer solutions.
- Assessing and effectively managing all of the risks associated with their business objectives and activities.
- Ensure adherence to and support of PNC's Enterprise Risk Management Framework.
- Customer Experience Management.
- Effective Communications.
- Financial Analysis.
- Loan Origination.
- Matrix Management.
- Mortgage Products.
- Sales Tasks And Activities.
- Scheduling Work and Activities.
- Selling.
- Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Nice To Haves
- Banking Products
- Client Prospecting
- Customer Relationships
- Customer Solutions
- Documentations
- Innovation
- Mortgages
- Sales
Responsibilities
- Recommends loan solutions in accordance with lending guidelines and clients' requirements.
- Manages a portfolio of customer relationships.
- Seeks prospective opportunities to retain and/or develop new clients.
- Responsible for sales calls.
- Develops and prepares loan solutions and refers products and services.
- Reviews documentation to ensure compliance.
- Manages customer pipeline for efficiency.
- Collaborates with internal and external stakeholders to complete mortgage transactions.
- Collects and analyzes customer financial information for multifaceted and/or complex borrowers.
- Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Be Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental options
- Vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension plans
- Stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption reimbursement
- Surrogacy reimbursement
- Doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity leave
- Parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
